Calibrating your ScanShell 800NR may be necessary if the scanner becomes unplugged or begins to leave black lines or fade to black when scanning an ID.
Follow these steps:
- First, go to the Devices and Printers. Click Start Button, and select Devices and Printers.
- Then, under devices, Right-Click on your ScanShell 800NR.
- From the sub-menu, find and select Scan Properties. A new window will open.
- Next, in the ScanShell 800NR Properties window, click on the Advanced tab.
- From here, locate the Calibrate button and click it. You will then be prompt with instructions to feed your calibration sheet through.
- If you do not have the Calibration sheet in the box that the device came with, you can print out a calibration sheet from here
If you are experiencing a recurring darkness on your ScanShell 800NR ID Scanner after the scanner has been idle, and you are using Windows 8 or 8.1 operating system, follow these steps:
- In Windows, navigate to the Control Panel.
- Go into the System and Security settings.
- Click on the Power Management or Power Options.
- Then, click on the Show Additional Plans drop-down.
- Select the High Performance plan and then click Change Plan Settings next to it.
- Click on Change Advanced Power Settings and scroll down until you find USB Settings.
- Click on the plus sign next to USB Settings and USB Selective Suspend Setting will appear.
- Click on the plus sign next to USB Selective Suspend Setting and two options will appear.
- Select Plugged In and a drop-down menu will appear. Change the Plugged In status from "Enabled" to "Disabled".
- This will prevent your USB devices from going into an IDLE Status.
If you need assistance please call Bravo support at (888) 407-6287 option 3.