This article will walk you through the process of cancelling a layaway and refunding the customer with a gift card. The article shows this process with no restocking fee, and also how to also assess a restocking fee for a canceled layaway.
For information on layaway fees, click here.
First, start by pulling the layaway into the transaction screen.
There are several ways to pull up a layaway in Bravo. You can enter the layaway number or start with the customer and pull up the layaway in the transaction screen.
Select Layaway Cancel. This will open the layaway detail screen.
The detail window shows the layaway amount and the credit due. The credit will be equal to the down payment plus any other layaway payments already made. If configured, the layaway fee will also populate based on your store's configurations. Bravo will automatically calculate the credit due based on the configured fee.
The Layaway Cancel Detail screen shows the Layaway Amount, the Restocking Fee and the Credit Due. The credit due will be equal to the down payment plus any other payments already made.
The Restocking fee is the amount the store retains for canceling the a Layaway.
- Enter any notes that you want to see on the receipt then click, OK.
The Transaction screen shows the line Layaway Cancel along with the layaway number, the original terms, and the amount. On this screen, the Amount and the Subtotal are negative numbers, indicated by the parentheses. This equals the credit back to the customer. Click Next.
The Amount box and Subtotal show a negative number, this is the credit back to the customer minus the Restocking Fee.
- Click Next.
On the Tender Screen you will get a pop up window Refund Payment Methods Detail. Here you will confirm how the credit is being paid back to the customer.
Select Convert to Gift Card.
The Tender Screen will now show Gift Cards as a sale item, and New Store Credits as the refund item. The Total amount should be $0.00. Click Save.
Cancelling a layaway and paying the credit will often require a manager approval. The manager on duty should enter their approval. This security can be given to any employee in the store.
Bravo will print a gift card label and receipt:
A Layaway Restocking Fee is the amount the store retains for canceling the a Layaway. This fee can either be a flat amount or a percentage. To set it up, please contact Support.
Setting a new Restocking Fee for a store with active Layaways will not change the fee for existing Layaways; they will retain the old fee if applicable. The new fee will apply only to future Layaways.
To remove a restocking fee, simply delete the value from the restocking fee field.
