Cash Discrepancy Research Procedure
Learn how to investigate and resolve cash discrepancies in Bravo using the Session Journal and related reports.
In order to pinpoint a discrepancy, all receipts and reports must be run and reconciled.
What can you look for?
- Incorrect change given to customers
- Incorrect or forgotten transfer amounts between tills, vaults, and bank
- Incorrect tender types
- Verify payment entry
- Check till drawer for misplaced tender
- Check credit card register journal not in Bravo
Some reports that may be of assistance:
- Till Register Journal (Shows all transactions for the till.)
- Safe Register Journal (Will show any transfers in or out of the till to the safe.)
- Disbursement Journal (Will show any cash disbursements taken from the till.)
- End of Day Consolidated Report (Will show opening and closing by till.)
- General Exception Report (Will show any exceptions that may have been a contributing factor to the till discrepancy)
You will also want to verify that the till was opened with the correct amount. It is possible that the till closing discrepancy was generated during an incorrect opening procedure.
If you still need further assistance to find this operational error, collect all of the XLS reports below and open a help case for support.
You can also contact customer support at 888-407-6287, option 3
Date before discrepancy and day of the discrepancy for:
- End of Day Reports
- General Exception
- Store Register Journal for all employees
- Till Register Journal for all employees