Customer disputes MobilePawn payment - Video
Learn how to handle situations where a customer disputes a payment made through MobilePawn, including how to review the transaction and provide supporting evidence.
If a customer disputes a MobilePawn payment they made. What happens next?
- We recommend to block the customer in Bravo and write in the Alert section what happened. You can see how to do this in the video at the bottom of the article
- Submit a case if the item hasn't been picked up. Bravo will reverse the MobilePawn payment for you.
- Have you signed up with Fortis, our integrated firearm/pawnshop friendly processor?
Contact Joshua Bryant at:
772 360 4646
Joshua@Fortis.co