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Deleting PIN debit tender

You will learn how to handle PIN debit tenders in Bravo, including refund limitations and steps to avoid double-charging customers.

If you are seeing the below message. Bravo is trying to prevent you from double charging the customer's debit card. PIN debit payments cannot be easily undone, unless you carefully follow the steps on the screen and make sure the customer is ready to use their PIN debit card again. 

 

PIN debit tender is different from credit card tender in a few very specific ways. 

  • PIN debit payments are immediately removed from the consumers bank account.
  • PIN debit payments cannot be voided. PIN debit payments can only be refunded.
  • PIN debit refunds are not as quick or simple as a standard credit card. PIN debit refunds need to be done by applying a credit to the consumers bank account. These credits can take a few days to be applied.

Click on the below link to read more about Returns, refunds and voids with Fortis.

Returns, refunds and voids with Fortis