This article contains some of the most frequently asked questions that we get in support. Click on each question to learn more.
What are the hours of operation for Support?
You can reach support Monday - Friday from 5AM - 6PM PST, or on Saturday from 6AM-5PM PST.
How do I change my password?If you need to change your own password, click on the link from the upper right hand corner of the Dashboard:
Then enter your password details:
How can I reset my password if I am locked out?
If you are locked out of Bravo, please see your manager to reset your password. If you are the top user at your store and you are locked out, please contact Bravo support at 888-407-6287, option 3 for assistance.
How do I take an employee out of Bravo?To take an employee out of Bravo, follow the process to terminate an employee here .
How do I reinstall Bravo and get my license?Before you reinstall Bravo, please contact support at 888-407-6287, option 3 to have your license key released for a new terminal. You can have a copy of the license key emailed to you if needed. To reinstall, click here and then select Download.
Why can't I pull my items and add them to inventory?Buys will automatically expire to inventory at the end of their required buy hold period. This period is set by your store's regulations. Once the hold period expires, buys will automatically appear in the Items Waiting to be Priced section of your inventory.
Loans are available to expire following their pull date. For more information on the life of a loan, please click here .
Why aren't my buys expiring?If your buys are not expiring, check to make sure that your store has been opened and closed correctly each day. Not opening and closing the store correctly can affect how buys expire.
Why can't I run an Ad Hoc Report for more than 1000 items?
Ad Hoc reports are limited to 1000 items. If you are running the Bravo Physical Inventory application, you will be able to run an Inventory or Customer ad hoc report for up to 5000 items . (This will not translate to loans/buys or any other ad hoc report). To learn more about ad hoc reports, click here .
Why do I have to open and close my store every day?Opening and closing the store in Bravo is essential to keep everything on track. For example, reports and accounting processes are triggered by the store closing. If the store does not close and re-open regularly, numbers will be reported on the incorrect date. Opening and closing the store will also drive things like buys expiring on time and loans and layaways progressing correctly. If you need assistance opening or closing your store, please contact Bravo support at 888-407-6287, option 3. We are always happy to walk you through the process. You can also click here for the Definitive Guide to Opening and Closing your store.
How do I close the store if another employee didn't close their till?With proper securities, you can remote close another employee's till. Click here to learn how.
How do I issue a refund?There are several scenarios for issuing refunds in Bravo.
For issuing a refund to a customer with a receipt, click here .
For issuing a refund to a cash customer with a receipt, click here .
For issuing a refund to a customer without a receipt, click here .
Why are my layaways off by a few cents?To learn about Sales Tax Calculations and Penny Rounding Calculations in Bravo, click here .
Can I edit multiple inventory items at once?Certain item statuses will allow for bulk editing. To learn more click here .
How do I print a report in Landscape?Due to a known issue with windows, reports will sometimes not print in the correct landscape format. To solve this, there are two options. The first is to print the report without previewing it first in Bravo. If you do need to preview the report, you will need to save the report as a PDF and then print directly from your saved file.
How do I save an Ad Hoc that I have created?You can easily save any ad hoc report you have built in Bravo. Follow the process here .
How come I can't edit a loan after I made it?Loans are contracts with the customer, and as such cannot be edited after they are finalized. If you and the customer have agreed to edit the loan or terms, you will need to first redeem out the current loan (or void the loan if the changes are to be made before the store closes), then re-write the loan with the necessary adjustments.
How do I make principal payments?If you do not have Partial Payments set up as part of your regulations, you can still take principal payments on a loan. This will require renewing the loan to a new ticket. Follow the process outlined here .
How can I reactivate a loan without taking a payment?To reactivate a loan without taking a payment, follow the process outlined here .