The best way to find this information is by getting key information. The following pieces of information can be used for both Web sales as well as MobilePawn payments.
- When did the transaction occur, when did the order ship?
- What card type was used for the transaction?
- How much was the grand total for the transaction?
So, I have a customer that just performed a chargeback and I need to find that transaction in Bravo. I received the date of 5/6/20 as being the ship date for the order and the amount was for $373.31 and they used their MasterCard. This is going to be under Tender Type in Bravo as "Web Mastercard".
With this information in Bravo I can make an ad hoc with all of this information. Start out at the Void/View Transactions section:
Date = 5/6/20
Amount = $373.31
Tender Type = Web MasterCard
When I run this report, I find only one transaction:
Diving into the transaction I am able to confirm that this is the correct transaction from a Buya order that received a chargeback. Make sure to go to the Tender screen here because any tax or MobilePawn convenience fees that may have been applied gets shown only on this screen:
To hopefully head off some of these chargebacks what you can do is log in to your Fortis Gateway and verify if the transaction is going to be shipped to the same address that it was billed. Chances are, that if the addresses don't match, it won't be a good transaction to do.
To do this in the Fortis Gateway:
Login
Go to Reporting
Go to Transactions
Click on the "i" for details
Scroll all the way to the bottom and check the Shipping and Billing Addresses
Due to the Chargeback already giving the customer money, it is advised against voiding the transaction as the customer already received their money back, and performing a void would give them a refund in addition to the chargeback. This is due to a Fortis limitation because chargebacks are different from refunds and Fortis does not have a way to tie in a chargeback to stopping additional refunds from taking place.