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General Exception Report

Covers how to access and use the General Exception Report to identify irregular activity like voids, refunds, and manual price changes in Bravo.

The General Exception Report allows you to see exceptions that have occurred in your store over a given range of dates.  You can view all exceptions or view one specific type at a time.

Exceptions can happen for a number of reasons.  Basically, any time the exception box appears and requires a manager to approve, an entry is made to the General Exception Report.

Note: The only cancelled exception that will appear in this report will be when a Till/Safe Overage/Shortage is cancelled because this REQUIRES a manager to come over and cancel it. Otherwise the General Exception report only shows the exceptions that were approved.

 

An exception looks like this:

Reasons for the exceptions can include:

  • Over or Short in a Safe or Till count when opening or closing the till or store.
  • Editing the store information in System Configuration
  • Voiding a loan without the security authorization to do so
  • Offering a discount lower than the allowed amount
  • Trying to sell an item below cost
  • Selling from a SKU with no inventory listed in that sku
  • Marking an item as Lost or Damaged
  • Taking a loan above your set loan limit
  • Skipping a Regulatory Hold

 

These reasons fall under several Exception Types:

  • Cancel a Web Order
  • General Security Exception
  • Loan Fee Charged on Redeem/Renew
  • Loss Prevention
  • Non-std Hold Status Change
  • Overage/Shortage in a Till
  • Overage/Shortage in Store Safe
  • POS Limit Violated
  • Reprint Gift Card
  • Void a Customer Transaction
  • Void a Tender Transaction

 

Running this report is simple.

First select Reports from the Bravo Dashboard:

 

Then from the Closing Reports Section Select "General Exception Report" and then click "Preview":

 

Enter a range of dates and select an exception type click ok.  

 

You will now see your report:

There are several options on this page:

  1. Print the report to the Reports printer as set up in Bravo
  2. Flip from page to page in the report.
  3. Zoom in to the report.
  4. Save the report as one of the formats listed under the drop down menu (**the email icon also saves a file)
  5. Display the report in a new window.

 

You are able to download this report into several different formats. Select the export drop down menu and then select the format you would like to save the report in:

 

 

You will then want to save the report and then open the new file: