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How to Create a Support Ticket

Learn how to submit a support ticket. You’ll learn where to find the ticket form and what information to include

Overview

When you need help from Bravo Support, you can submit a ticket in just a few clicks from the Bravo Dashboard. The Support Inbox is always available in the top-right corner and gives your team an easy way to track issues, send screenshots, and get faster help—all without leaving Bravo.

How to Create a Support Ticket

  1. Navigate to the upper-right corner of Bravo.
    You’ll see the Support Inbox icon near your user profile.

  2. Click “Support Inbox” in the upper right corner.
    This opens a web browser where you can view open tickets and submit a new one.

  3. Click “Create a Support Ticket.”
    You’ll see this in the upper right corner of the Support Inbox window.

  4. Fill out the ticket form:

    • Subject: Short description of the issue (e.g., “Can’t open drawer on Terminal 3”)

    • Description: Add helpful details like error messages, steps you tried, and how often the issue occurs

    • Attachments (optional): Drag and drop a screenshot or use the paperclip to upload files

  5. Submit your ticket.
    Click Submit to send the request to Bravo Support. You’ll get a confirmation on screen and via email.

What Happens Next

  • You’ll receive an email confirmation with your ticket number.

  • Bravo Support will review and respond—usually within one business day.

  • You can reply to the ticket directly from your email, or check for updates in the Support Inbox.