Skip to content
English - United States
  • There are no suggestions because the search field is empty.

ID Scanner Troubleshooting

You will learn how to troubleshoot ID scanner issues in Bravo, including checking connections, verifying settings, and resolving read errors.

Note: ScanShell functionality is currently supported for United States IDs and 64 bit operating systems only.

Troubleshooting

Hanging on installation

Windows User Account Control may cause CSSN SDK installation to hang at 14%

 

In such an event, close the black window, cancel/close the Bravo CSSN Interface installer, and re-run the installer with the “Install CSSN Interpreter” checkbox disabled.

The installation will finish and you will need to perform a Seperate Install of the CSSN SDK.

Separate Install of the CSSN SDK

The install file is located at:

C:\ProgramFiles\Bravo\BravoCSSNInterface\SDKSilentInstaller\sdk_setup_u_x64_is.exe 

Follow the SDK installation steps until it asks you to Select Features. Select ScanShell 800R and ScanShell 800NR.

Installation should complete, and the plugin should work correctly when Bravo is opened again.

Raw Data

Bravo support may ask for “Raw Data” about an identification card if it is reported that some data on the card is not being imported into the customer’s record in Bravo.  (For example, perhaps the customer’s height is indicated on the card, but is not being displayed in Bravo after it is scanned.)

In this case, click the small [Raw Data] button , copy and paste the content of the dialog to an email and send it to Bravo support.  Bravo developers can then use the raw data to determine how the information is being encoded and enhance the plugin to support the information.

COM Error

When clicking the [Scan] button in Bravo, and it responds with this error:

Retrieving the COM class factory for component with CLSID {35149D43-E60F-43AD-ABEA-D2F369E984EB} failed due to the following error: 80040154 Class not registered (Exception from HRESULT: 0x80040154 (REGDB_E_CLASSNOTREG)).

There are two possible reasons for this.

  1. The Operating system running is not compatible.  For example, running the plugin on a 32 bit machine.
  2. The CSSN SDK is not installed.   When installing the plugin, if the checkbox for “Install the CSSN Interpreter” is not  checked, the SDK will not be installed.
Note: Confirm this by going to the Control Panel à Programs and Features and look for CSSN SDK (x64).

Barcode Error

If an ID is scanned and the Status indicates “Barcode not found/not readable” or another similar error, it indicates that the card does not have a usable barcode. The data must be entered by hand.

​Even if the ID has a PDF417 barcode, it may be damaged or not supported by the CSSN scanner. In the example below, a Canadian Health Card’s barcode is not supported.

Scanner Not Found

If the scanner plugin shows “Scanner not found” even though the scanner is plugged in, the drivers are probably corrupted.

Go to Windows device manager and click the [Driver Details] button. If there are not certificate symbols next to ALL of the driver files, the drivers need to be updated.

To do this:

  • Unplug the scanner (very important)
  • Click the [Uninstall] button and check the “Delete the driver software for this device”
  • Once uninstalled, plug the scanner back in.
  • Check the files to see if they have certificates. If not, unplug, uninstall the drivers, then uninstall the CSSN SDK. Delete the directory C:\Program Files\Card Scanning Solutions.  Reinstall the SDK manually. Plug in the scanner. Check for certificated driver files.

​Class Not Found​

If the user clicks the [Scan] button and the system shows a “CLASS not found” error, the SDK has not been installed.  Manually install the SDK.

License Key Expired

If for some reason, the error “CSSN SDK License Key Expired” is indicated, immediately call Bravo Support and the issue will be resolved as quickly as possible.

 

State Not Recognized

If after installing the scanner and you attempt to run an ID and you get a "State Not Recognized" error, your country may not be part of the downloaded scanner.

 You will first need to completely uninstall the plugin. Upon doing the re-installation you will get to a screen that asks you to Select Features. Make sure to open up the "Driver License, ID & Passports" portion and check a maximum of 5 countries/continents.

Once the installation is finished if you still receive the error please call in to support (702) 701-9115 (Option 3)

Related links:

ID Scanner Installation

 

Related Video:

Install the Bravo ID Scanner