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Internet Speed

You will learn the internet speed requirements for Bravo, how to test your connection, and what to do if your system experiences slow performance.

Is your Internet fast enough?

Bravo is an internet based application, which means the faster the internet speed, the faster the performance. Internet speed is granted by your contract with your Internet Service Providers or ISPs.

The truth is you may not be getting your agreed upon speed all of the time. Sometimes, your ISP may throttle your connection speed which affects your download and upload speeds and overall latency of your networks.

This means that if you are using Bravo at a certain time of day, and the system is taking longer than normal to load reports and do transactions, there is a possibility that your ISP is throttling your service.

But why would my ISP throttle my internet speeds?

Here are the top 3 reasons why your ISP is throttling your internet:

  • Traffic Shaping: Traffic Shaping is due to peak times of the day when there are a lot of users connected to the internet. If you are in a heavily populated area and share a bandwidth pipeline with your neighbors, your ISP may determine that between the hours of 5pm and 6pm, that there is a lot of users connecting to the internet at the same time. The ISP will then shape all of that traffic so that all users get approximately the same amount of bandwidth. This kind of traffic shaping is more popular with DSL (Digital Subscription Line) providers.
  • How much data is downloaded: Our ISPs can see all the traffic we based on what TCP or UDP ports are used. They see what websites are visited and the type of connections used. If your ISP notices that you are downloading from P2P services or are using bit torrent services, they will shape your traffic so that those ports can only send and receive so much at a time. This is often the case with users who are doing lots of streaming online as well.
  • Streaming: For example, using services like Netflix. If you and all your neighbors that share the same connection point to the ISP and everyone starts streaming on Netflix at the same time, then someone will not be getting the same connection speeds as everyone else. Your ISP will go and shape your traffic so that everyone receives a fair bandwidth connection. This happens often in condensed areas and neighborhoods that use cable or DSL service providers. In this scenario, your internet traffic may be 10% slower than usual.

What can I do to ensure I am getting the speed I paid for?

Test your internet speed often. There are many services online that provide internet speed tests. Visit one of the following sites and click Run Test:

  1. Speedof.me
  2. Speedtest.net
  3. TestMy.net
  4. Bandwidthplace.com
  5. Ping-test.net

These tests are designed to tell you your average upload, download speeds, and overall throughput on your bandwidth connection. We recommend to test from different workstations, and browsers, using multiple test sites. This method will give you the most accurate representation of the average of your internet speed.

There are many factors that impact your speed test results, including throughput problems in your local area network, IP or access overhead, and network design all play a role. These factors are:

  • Download - how fast your connection delivers content to your computer or local area network.
  • Upload - how fast content is delivered from your computer or local area network to others on the Internet.
  • Kbps transfer rate - kilobit per second transfer rate.
  • Mbps transfer rate - megabits per second transfer rate. Mbps is the industry-standard used by ISPs.
  • Latency - In a network, latency, a synonym for delay, is an expression of how much time it takes for a packet of data to get from one designated point to   another. Low latency is extremely important for businesses and power-users.
  • Transfer Rate – Is the speed at which data can be transmitted between devices. The highest data transfer rate is most desirable.
  • Throughput - the maximum amount of communication or messaging that can be transmitted through a communication channel during an elementary unit of time, usually, in a second.

How do I get the bandwidth I paid for?

After you have successfully completed a speed test, you will have an accurate representation of your internet speed. You can then determine if you are getting the speed which was advertised and agreed upon by your ISP. If you are not getting the agreed upon speed, then call your ISP and ask them to throttle your connection back to the speed you are paying for. If they find that they cannot get you to the speed at which you paid for, ask them to send a technician to your location to troubleshoot and fix any physical issues that may be causing the problem. Some physical issues that could slow down your connection speed include electromagnetic interference or bad/damaged coax cables at the street level. Technicians have tools and devices they use to measure these for troubleshooting purposes.

Can I test the connection to Bravo?

Now that you have your average speed result, you can run a speed test that pings Bravo’s servers. Visit speedtest.net and search for Las Vegas.

Are my results good or bad?

The best way to interpret your speed results is to look at your average speed test result and compare those numbers to your ISP service details. If you are curious about baseline numbers, see below. These are based on 25-30Mbps services from a broadband provider. Remember: these are average baselines.

Great Speeds

  1. PING: 14ms
  2. Download Speed: 30 Mbps
  3. Upload Speed: 5.00 Mbps

Good Speeds

  1. PING: 50ms
  2. Download Speed: 15.00 Mbps
  3. Upload Speed: 3.50 Mbps

Poor Speeds

  1. PING: 70-90ms
  2. Download Speed: 0-10.00 Mbps
  3. Upload Speed: 0-2.5 Mbps