Last Updated: 3/3/2025
Most Common Issues
Always use a new cleaning pen on the print-head, an old pen carries contaminants from its previous uses that may damage the print-head. When you load new media, you can also clean the print-head.
Instructions
Do the following to clean the print head:
- Rub the cleaning pen across the dark area of the print-head. Clean from middle to the outside. This will move adhesive transferred from the edges of media to the print-head.
- Wait one minute before closing the printer.
Here is an example of the correct way to load a roll of labels into the Zebra TLP 2824 PLUS:
In rare cases, a Zebra label printer may require a factory reset due to corrupted firmware. It's advisable to consult Zebra support first, as most issues aren't firmware-related and a reset may not help. Be cautious, as improper commands could damage your printer. This process is only applicable on a Windows machine.
If your Zebra TLP 2824 PLUS is feeding out additional labels, the label printer may need to be calibrated. Do the following to Calibrate the printer
- Open the Control Panel in Windows and select Devices and Printers.
- Enter the Properties for the Zebra printer.
- Select the Printer tab.
- Press the little plus sign next to Advanced.
- lick once on Tools then press the Tools button.
- In the field labelled "Direct Command for Printer", enter "^default" then press Send.
- The ^ character is entered by pressing Shift and 6. This re-flashes the printer to default settings.
- Next, enter "XA" in the command dialog then press Send.
- This re-calibrates the printer.
- Most users will be using our Bravo labels. Enter "Q152,028" then press Send to tell the printer the label's height and gap (for 2.25" X 1.25" labels).
- If your labels do not match this size, you can try to skip this step or contact Zebra support to determine the command you would need.
- Finally, enter "U" and press Send. This will print a configuration label.
If you press the feed button and 3 labels come out, that is a sign it needs to be reset.
Read all instructions thoroughly before trying to re-calibrate the printer.
- Hold down the feed button. You will see it begin to flash, and you will need to count through these flashes.
- The light will flash in series of progressive flashes:
- One
- One Two
- One Two Three
- One Two Three Four
- One Two Three Four Five
- One Two Three Four Five Six
- One Two Three Four Five Six Seven
- Wait until you see the group of seven (7) progressive flashes.
- Release the button.
- The printer will start to feed media and print a series of EKG type labels.
- Once its completely finished, tap the feed button once again. This will feed one blank label and will return the printer to regular operational mode.
- Try printing again.
Label Printers
Label printers should be connected to an uninterrupted power supply (UPS) to provide battery backup in the event that your store loses power. Your printers will default to their factory settings if they lose power. CLICK HERE TO DOWNLOAD THE ZEBRA DRIVER
When installing the label printers on your workstations, make sure to select the "ZDesigner TLP 2824 Plus (ZPL)" from the list of printers; Not the (EPL).
See below:
Labels Configuration
General Merchandise Labels (B Tags)
- Set the size to 2.20 X 0.75. Go to the Advanced tab, set the Operation Mode to Tear Off,
- Media Type to Thermal Direct,
- Tracking Mode to Web Sensing, and
- Dithering set to None(Dithering is on its own tab). You will then need to make sure to calibrate the printer to align the print-head;
- Click the Calibrate button.
Jewelry Labels (A Tags)
- Set the size to 2.20 X 0.50. Go to Advanced tab, set the Operation Mode to Tear Off,
- Set the Media Type to Thermal Direct,
- Tracking Mode to Mark Sensing, and
- Dithering set to None(Dithering is on its own tab).
- You will then need to make sure to calibrate the printer to align the print-head;
- Click the Calibrate button.
See Label Printing Preferences configuration below:
