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MobilePawn App for Mobile Devices

Learn how to download, access, and use the MobilePawn app on your smartphone to make payments, view loan history, and communicate with your store

The MobilePawn app for mobile devices allows customers of Bravo stores to View and make Payments on their Loans, and Layaways. MobilePawn will also allow customers to view their Consignments via their Android or iOS devices. * Available in January 2025

To make payments, the customer needs to have either a BlueDog account or a PayPal account. They can have both, but only one of the two is required to use MobilePawn. This article will teach you how to help your customers set up the app and will demonstrate the features available to the customers once they have registered with the store.

Select one of the following links to skip to the related section of the article:

System Configuration

Navigate to System Configuration > Configuration tab > MOBILEPAWN CONFIG to change store settings that are related to the MobilePawn app and how it can be used by your store's customers.

Below are details about each configuration option:

  • Online Transaction Types Accepted- This is where you can select the MobilePawn app features that your customers will be able to access.
    • View My Loans - Allow customers to view their loan details, including item descriptions, Interest & Fees due, Due Date, Pawn Amount, Total Due, Original Pawn Date, and the address of the store where the pawn was written. This option must also be enabled in order for customers to be allowed to pay for Loan Renewals or Extensions/Partial Payments.
    • Loan Renewals - Allow customers to pay off all Interest and Fees due to rewrite the loan with a new Original Pawn Date and Due Date. Depending on other store configuration settings, loan renewals may either keep the same ticket number or assign a new ticket number to the loan.
    • Loan Extensions/Partial Payments - Allow customers to pay to extend the loan and, depending on store settings, pay toward the principal of the loan without renewing the ticket.
    • View My Layaways - Allow customers to view their layaway details, including Remaining Balance, Next Payment Due date, Total Due, Layaway Amount, Tax, layaway Start Date, Due Date, and the address of the store where the layaway was created. This option must also be enabled in order for customers to be allowed to make Layaway Payments.
    • Layaway Payments - Allow customers to make payments toward the outstanding layaway Balance Due
    • View My Consignments- Allow customers to view their Consignments details; status, creation date, expiration date, age (in days), minimum payout, commission type. This option must also be enabled in order for customers to be allowed to see Consignments in System Configuration. *Available with January 2025 Release
  • Non-Firearm Payment Option- Enables you to set up where payments for non-firearm transactions are handled
    • Consumer Choice (Fortis and PayPal)- Customers can select either option when paying
    • PayPal Default- Directs all non-firearm payments only through PayPal
  • Printing Workstation- This workstation will be responsible for sending print jobs out to the receipt printer and pawn tickets printer after customers make loan and layaway payments.

NOTE: This workstation is only going to affect receipts and tickets that will print once the store has been opened. Whichever workstation first opens the store will print all of the receipts and tickets from the overnight transactions.

  • Interest only Pawn Payments- When turned off, Partial Payments will be able to take a principal reduction payment. The principal can be reduced down to $0.01. The customer will need to come in to completely pay off the loan.

This setting does NOT work if the customer is doing a Renewal. Only with Partial Payments.

  • MobilePawn Payment History on Receipt - You can print all Mobile App payments for acknowledgment at final pickup. Configure to display payments for Layaways, Loans, or Both. If not selected, no payments will appear on the receipt.
  • Notification Templates- The default templates are the same as the Text Messaging Templates. If you would like to change the standard template, the templates can be edited by click edit and then the pencil icon.

    Below is the default template for a single layaway notice. The notification can be edited to whatever is desired. When the layaway notice is generated from the Layaway Management screen, the custom template will be used. Loan and Layaway MobilePawn Notifications are FREE from Bravo.

    Mobile app notifications can have up to 1600 characters. They are not restricted by the same S.H.A.F.T rules that apply to texting.  
  • MobilePawn Pawn Notices legally qualify - When this feature is turned on, sending a MobilePawn Notice will mark the loan as having a notice sent and will include the notice fee.

Self-Activation and Store Finder

Customers can download MobilePawn, activate it themselves, and locate a store that uses MobilePawn. Check out this videos to see how

Self-Activate Mobile Pawn- for customers

Put our Store on the Map -MobilePawn Store Finder

Inviting and Downloading MobilePawn

Anywhere you see this icon  you can send a MobilePawn invite to a customer. This icon can be found in the customer profile, transaction screen, or any management screen that displays customer information.

Your store must have the SMS Messaging Add-On enabled in order to send an MobilePawn activation code to a customer. To send the activation code, look up a customer and View their customer profile. As long as the "DNT" icon is disabled for the customer's Mobile phone number, a bell icon will appear to the right of the number.

Click the icon to send an invitation- Invitation messages are sent from Bravo and are free

A confirmation message lets you know that the invitation is waiting to be sent.

The customer will receive a link to download the app.

Clicking the link will direct customers to go to the appropriate app page in their device's app store. Android devices will go to the Google Play store and iOS devices will go to the App Store.

Allowing notifications is crucial as they help remind customers about their loans and layaway options. After making their choice, customers can simply click the green "Make a Payment".

MobilePawn will prompt the consumer to enter their mobile number.

After entering their number, the customer will receive a code. Once they input the code in the app, they can access their MobilePawn.

Once the activation is complete, and the customer can use the app to view and make payments on loans and layaways.

New Activation Code

Sometimes customers get new phones and need to reinstall and activate mobilepawn on their new device. To send a new activation code, look up a customer and View their customer profile. As long as the "DNT" icon is disabled click Send New Activation Code.

Confirmation dialog box notifies you that the code was queued up.

The customer will receive a link to download the app.

Clicking the link will direct customers to go to the appropriate app page in their device's app store. Android devices will go to the Google Play store and iOS devices will go to the App Store.

Allowing notifications is crucial as they help remind customers about their loans and layaway options. After making their choice, customers can simply click the green "Make a Payment".

MobilePawn will prompt the consumer to enter their mobile number.

After entering their number, the customer will receive a code. Once they input the code in the app, they can access their MobilePawn.

Once the activation is complete, and the customer can use the app to view and make payments on loans and layaways.

Navigating in the App

The Home screen of the app contains links to the following:

  • Pawns
  • Layaways
  • Consignments
  • Shopping
  • Sell, Borrow, Quote
  • Store Chats
  • Notifications 

Tapping on a home page icon opens a page that corresponds to its title.

The hamburger menu, represented by three horizontal lines in the top-left corner of the app, provides access to options available on the home page and additional features. Here’s what you can find in the hamburger menu.

 

Pawns

The preview list of pawns will display the loan number, a photo of one of the loan items (if available), the number of items in the loan, a short description, the Interest and Fees currently due, the Due Date, and chat with the store about that specific loan. The chat feature needs the Shopkeeper App since messages are directed there.

Tap anywhere on one of the list items to view more loan details, including the Pawn Amount, Total Due, Original Pawn Date, and details of the store where the pawn was taken in. If either of the MobilePawn loan payment configurations are enabled for the store, tap Make Pawn Payment on the Pawns list or from inside the pawn details to begin making a payment.

If Loan Renewals and Loan Extensions/Partial Payments are both checked under the MobilePawn configuration options, the customer will be asked to select whether they wish to perform a renewal payment or an extension payment. If only one of these options is enabled in the configuration, the customer will be immediately taken to the appropriate payment screen.

 

  • Renewal

For renewals, the customer will be shown an overview of the renewal charges on the loan and a total Amount to pay to complete the renewal. They can select the Checkout Now button to continue with the transaction.

  • Extension

For extensions, the customer will have the ability to select an eligible number of extension days to add on to the loan, which will determine the Amount to pay at checkout. They can select the Checkout Now button to continue with the transaction.                        

 

  • Partial Payment

For partial payments, the customer can adjust the Amount to pay. Doing so will affect the number of extension days, amount paid toward interest and fees, amount paid toward principal, and remaining principal of the loan, which are all shown at the bottom of the screen. Principal cannot be reduced unless all Current Interest and Fees Due are paid. Principal also cannot be reduced all the way to $0.00 - if they wish to do this, they must come into the store and redeem the loan so they can pick up the item(s). The customer can select the Checkout Now button to continue with the transaction.

  • Military Lending Act Acknowledgement (if required)

Bravo shows the MLA acknowledgment on the payment screen. If the customer wasn’t marked as qualified when the loan was made, this acknowledgment will appear. If they select it after not qualifying at first, they will be directed to the store to complete their payment.

  • Checkout

When the customer selects Checkout Now, they will be directed to the Payment screen, where they will need either pay with card (Fortis) or choose to go through PayPal where they will need to login or create an account. They can go back to the loan payment options by tapping on the back button in the upper-left corner or they can tap Pay Now after logging in to complete the payment. 

After the payment is processed, the app will display an Order Confirmation, which includes the order number, payment details, and a barcode for the store to scan to view the payment transaction. At the store, receipt and pawn ticket printouts (if applicable) will be printed by the configured Printing Workstation. 

Layaways

The preview list of layaways will display the layaway number, a photo of the layaway item (if available), the a short description of the layaway item, the Remaining Balance due, the Next Payment Due date, and chat with the store about that specific layaway. The chat feature needs the Shopkeeper App since messages are directed there.

Tap anywhere on one of the list items to view more layaway details, including an extended description of the layaway item, the Total Due, the estimated Layaway Amount, the estimated Tax, the layaway Start Date, the Due Date, and details of the store where the layaway was created. If the Layaway Payments app configuration for the store is enabled, tap Make Layaway Payment on the Layaways list or from inside the layaway details to begin making a payment.

For layaway payments, the customer can adjust the Payment amount. Doing so will affect the Remaining Balance Due, shown at the bottom of the Pay for Layaway page. The Payment amount must be less than the Balance Due because the layaway cannot be paid off online. If the customer wishes to pay off the layaway, they must come into the store and pay it off so they can pick up the item. The customer can select the Checkout Now button to continue with the transaction.

When the customer selects Checkout Now, they will be directed to the "Pay with" screen where depending on if you have an account with BlueDog you will see "Add Card" and your customer can just enter in their card information, or if you only have Paypal you will be directed immediately to the Paypal portal where they can login or create an account.They can go back to the Pay for Layaway screen by tapping on the back button in the upper-left corner or they can tap Pay Now after logging in to complete the payment. 

                       Fortis                                                                          PayPal

 

After the payment is processed, the app will display an Order Confirmation, which includes the order number, payment details, and a barcode for the store to scan to view the payment transaction. At the store, a receipt will be printed by the configured Printing Workstation.

Consignments

Select Consignments from the hamburger menu to view your active consignments. You can view the status and other important details about the consignment, as well as chat with the store. 

  • Statuses:
    • On Consignment: Item is unsold and still active; shows minimum net due if sold at lowest agreed price.
    • Ready For Payout: Item has sold; displays amount due to the consignor.
    • Contract Expired: Consignment has expired; item will be removed from the app once picked up.

Selecting a consignment from the list will bring up even more detail on the transaction as seen below.

Shopping

Customers can also access shopping through Buya.com by clicking on the Shopping link from the home screen:

This directs the customer to Buya.com:

By clicking on a category or entering a search, the customer can browse the same inventory that they would see on Buya.com:

They can click on an item to view additional details:

     

To make an offer, they would click Make Offer:

The offer will show in "My Offers" along with the status.

If the store counters the offer, they will receive notification of the counter:

 

When they are ready to purchase, they can finalize their order right from the app.

Sell, Borrow, Quote

The user has the ability to start a transaction from the comfort of their own home with the Sell, Borrow, Quote option. All quotes are submitted to the Shopkeeper app for handling and communication.

  • Sell item -  The user wants to sell something to your store
  • Borrow, Loan, Pawn - The user is interested in getting a loan at your store
  • My Item- All items submitted for a quote to sell or loan. 

Send in a quote

When a customer chooses 'sell' or 'borrow, loan, pawn', the steps are the same for both choices. They are going to take a photo of the item they want a quote on, then complete all the required information. 

You can talk directly with your customer about the item they want a quote for. Quotes can be accepted or rejected. 

Shopkeeper App

The customer will be informed about the store's decision to accept or reject the item/offer. If approved, the customer will come to the store with the item and this approval.

When the customer arrives at the store simply scan the barcode into Bravo.  The customer and item will populate on the transaction screen. You can keep the item as is or run it through the estimator if required. 

Store Chats

Chats allow two-way communication between customers and store staff. To use this feature, you need the 'shopkeeper app.' All chats are directed to the 'shopkeeper,' where staff can respond. You can start chats from this section, which are not linked to a specific loan or layaway, or customers can click the chat option on the pawn or layaway page. If the chat starts from a pawn or layaway, the transaction number will be included.

Payment/Order History

The preview list of payments/orders will display the Order number, order date, the pawn or layaway affected by the order, and the order Payment amount. Tap on an order to view more order details, including the store that received the payment, a link to the pawn or layaway, and the barcode for the store to scan to view the payment transaction.

Pawnshops

The user will see a list of subscribed stores from previously activated companies on this device.

 

Read more about this feature HERE

Settings

Here are details about each selectable item in the Settings section of the app:

  • My Account - Shows your name and email address
  • Passcode - Allows you to change, delete (disable), or set (enable) the passcode to enter the app.
  • About - Shows details about the app version
  • Privacy Policy - Shows the app's Privacy Policy
  • Terms of Use - Shows the app's Terms of Use Agreement
  • Sign Out - Allows you to sign out of the app so you can log in with another account or activate it with a new activation code.

 

If you are interested in getting Fortis you can start the process by clicking here

You can also call or email their representatives directly:

P: (772) 360-4646
E: support-fl@fortispay.com

 

Date created:   8/8/2016

Date updated: 1/14/2025