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Opening and Closing Store Procedures

This article walks you through the full process of opening and closing a store in Bravo, including how to manage safe and till balances, perform tender transfers, and handle blind count setups. It also includes steps for troubleshooting common cash handling issues and provides glossary definitions for the Open Till screen.

Last Updated: 4/24/2025

Open Store Procedure

Opening a store involves two steps: Opening the Store and Opening the Till. Initially, the system won't know the cash amounts, so open both with zero to avoid discrepancies.

Instructions

  • Set the initial cash by transferring the starting amount to the Safe and Till.
  • After the first closure, future openings will reflect the previous closing amounts.
Stores with a Blind Count won’t show expected figures, while those with an Open Count will show all figures. Blind Cash Count stores will show everything except cash figures.
  • Watch the tutorial, just click play. The article continues below.

Example Process:

If you start with $18,000 cash and want $15,000 in the safe and $3,000 in the Till, follow these steps:

  • From the Dashboard, click Open Store.
  • The Open Store screen will appear:
  • On the first opening, set all amounts to zero and click Save.

After opening, the Open Store button will change to Close Store.

  • Click Transfer Tender to move cash from the bank to the safe.
  • Select Bank Account as the source and Store Safe as the destination.
  • Enter $18,000 in the Amount column.
  • Click Save.
  • Return to the Dashboard to see the Open Till button.
  • Click Open Till.
  • Open the Till with zero cash balance.
  • Select the till to open and click Save.
  • Refer to the glossary at the end for terms in the Open Till screen.

After opening, the Open Till button will switch to Close Till.

Next, transfer the desired amount from the Safe to the Till for transactions.

  • Click Transfer Tender.
  • Choose Safe as the source and the opened till as the destination.
  • Enter $3,000 in the Amount column.
  • Click Save.

This transfers $3,000 to the till, leaving $15,000 in the safe.

In future openings, the system will remember the last closing amount, eliminating the need for manual transfers.

Open Till Screen Glossary:

  • Employee - Displays the logged-in employee's name.
  • Till - Select your till; defaults if only one exists.
  • Drawer - Shows the till designation.
  • Open Amount - The amount entered in Bravo.
  • Previous Close Amount - Amount in the till at last close.
  • Short Amount - Difference between open and previous close amounts.
  • Calculator - Enter tender by currency type; Bravo calculates total.
  • Tender - Displays the tender type.
  • Expected - Shows Bravo's expected amount.
  • Count - Displays unit count.
  • Amount - Amount entered for opening.
  • Variance - Difference between Amount and Expected.
  • Use Expected Values - Populates the opening with expected values.
  • Cancel - Returns to the previous screen.
  • Save - Saves the opening transaction.

Close Store Procedure

Closing a store is a two step process, first you need to close all active Tills and then you proceed to close the store.

So before we delve into the Store Closing procedure, lets learn to close your tills first and then get back to this article. Follow the Close Till steps in this article, Close-Till-Procedures.

If you would like to watch a tutorial on this process, just click play.  The article continues below.

Follow these steps:

  • From the Bravo Dashboard, click the Close Store button.
  • FYI: You will need to have any Tills already closed.
  • The Close Store screen is next.
  • The Expected column for cash shows how much cash Bravo sees in the Store Safe.  This is based on:
ExpectedStore Safe

- The opening amount

- All transactions for the day

- Any till to safe transfers made during Till closing.

  • Balance and close your safe.
  • Option 1 - Enter the count of each denomination. The system will calculate the total.
  • Option 2 - Use Expected Values  - If everything matches, use this option from the side menu to automatically fill in the expected amounts for each tender.

Discrepancies - The system will notify you if there's a difference between your count and the expected amount (over or short).

Blind Count - For store with Blind Count, you will not see all the figures on the screen.

Partial Blind Count - For stores with Partial Blind Counts you will see balances for other tender types.

  • Click Next to go to the Tender Transfer screen.
  • Click Save to finalize the closing process.

Note: Entering an amount in the Safe Balance Amount keeps it in the Store Safe. To withdraw all funds, transfer the Safe Balance to the Amount box for Cash, leaving the Store Safe with a zero balance.

Troubleshooting:

  • Accidental Transfer of All Funds: If you accidentally transfer all the store's money to the bank, reopen the store the next day (it will be at zero) and perform a tender transfer to bring cash back from the bank.

Support:

  • Contact support if you have any questions or need assistance.