Opening and Closing Tills

Last Updated: 4/28/2025

Managing tills properly each day is critical for accurate reporting, clean cash handling, and smooth store operations. This guide covers everything you need to know about opening, closing, transferring tender, and connecting or disconnecting from global tills.

Table of Contents

Count Types
Types of Tills
Opening a Till
Closing a Till
Tender Transfer
Connecting to a Global Till
Disconnecting from a Global Till
Overages and Shortages

Count Types

Bravo supports several different opening count styles based on your store’s configuration. Your store's screen may look slightly different depending on your settings:

Open Count - You will see all expected values for each tender type.
Blind Count - You will not see any expected values—this helps reinforce accurate cash handling.
Blind Cash Count - Expected values will be visible for all tenders except for cash.

Types of Tills

Bravo supports several different till configurations. Here’s a quick overview:

General Till - Requires employees to open and close their own tills daily.
Global Till - One person is responsible for opening and closing the till. Other employees simply connect and disconnect from it during their shifts.
Employee Global Till - Each employee has their own dedicated global till that they open and close individually.
Main Drawer - This acts like a transaction-friendly safe. No tills need to be opened or closed — once the store is open, employees simply log in and start writing up transactions.

Need more detail? Check out Till Type Descriptions for a full breakdown.

Opening Till

Before processing any transactions, employees must open their assigned till.

Tills are always linked to the employee who is logged in. You cannot open a till on behalf of someone else.

To open your till:

From the right-side green menu, click Open Till.
Select your till from the drop-down menu.
The open till screen will appear, showing expected balances (depending on your store’s count type).
Count each tender type (cash, check, credit, etc.):

- Enter the total amount directly into the Amount field,
  or
- Use the Denomination Calculator to break down the cash.

Review the Variance column:
Recount if there are discrepancies.
If everything balances, you can use the Use Expected Values button to auto fill all fields.
Once everything is confirmed, click Save.
Your till is now open and ready for transactions!

Watch the video, How to Open a Till below.

Closing a Till

At the end of your shift or day, all tills must be closed before the store can be closed.

To close your till:

From the right-side menu, click Close Till.
Count and enter the amount for each tender type:
- Use the Denomination Calculator or enter totals manually.
Review the Variance column:
- Recount if needed.
- Use Use Expected Values if everything matches.
Click Save to officially close the till.

✅ After closing, Bravo will automatically direct you to the Tender Transfer screen.

Watch the video, How to Close the Till below.

Tender Transfer

After closing your till, you will move funds from your till to the safe (if your store is configured for it).

Here’s how it works:

Bravo will automatically suggest transferring all non-cash tenders (such as checks and credit slips).
If your till cash balance exceeds the maximum set by your store, Bravo will suggest moving the excess cash to the safe.
You can choose to move all, some, or none of the cash.
- If you don’t want to move any cash, update the suggested cash amount to zero before saving.

Any tender amounts not moved will remain recorded in your till and will not show in the store safe balance.

Connecting to a Global Till

If your store uses a Global Till setup, employees must connect at the start of their shift.

To connect:

From the right-side green menu, click Open Till.
Select the Global Till from the drop-down menu.
Click Save — you are now connected!

Disconnecting to a Global Till

When finishing a shift, employees must disconnect from the Global Till.

To disconnect:

From the right-side green menu, click Close Till.
Click Save — you are now disconnected!

Overages and Shortages

Sometimes, your till count may not match the expected total.

Here’s what to do:

If a discrepancy is found, recount your tenders to double-check accuracy.
If the variance still remains after recounting, you can accept the variance.
- Accepting the variance sets your counted total as the new expected balance moving forward.

If you need to investigate further:

Use the Till Register Journal to review all transactions processed during your shift.
This can help pinpoint any discrepancies or entry errors.