Printer Settings

Printer Setup Overview:

• Ensure all cables are securely connected.
• Follow the manufacturer's instructions for powering the printer on and off.
• Familiarize yourself with your printer's make and model for specific troubleshooting steps.

Troubleshooting Steps:

Step 1: Cable Check

• Ensure all cables are firmly connected to the printer.
• Check power cables and data cables for any signs of damage.

Step 2: Power Cycle

• Power down the printer according to the manufacturer's instructions.
• Wait for a few seconds before powering the printer back on.

Step 3: Run Self-Test

• Refer to the manufacturer’s documentation for instructions on running a self-test.
• Verify if the printer test page prints successfully.

Step 4: Ping Test

• On a Windows computer, open Command Prompt by typing "CMD" in the search bar and pressing Enter.
• Type "Ping [enter IP address of printer]" and press Enter.
• A successful ping test indicates connectivity. If unsuccessful, contact your System Administrator.

Step 5: Printer Status Check

• Open Windows Devices and Printers.
• Ensure the printer is listed and shows as online. If not, troubleshoot connectivity or contact support.

Step 6: Print Test Page

• Right-click on the printer icon and select "Print Test Page."
• If using a label printer, ensure label advancement indicates proper functionality.
• If no test page prints, contact your System Administrator.

Step 7: Port Verification

• Check if the printer is connected to the correct port, especially for network printers.
• Ensure network printers have the correct IP address.

Step 8: Printer Reinstallation

• If previous steps fail, consider deleting the current printer and adding it again.
• Reboot the computer before adding the printer.
• Follow the on-screen instructions to add the printer correctly.

Zebra TLP 2824 Troubleshooting (ZPL):

Issue: Labels Misalignment

• Perform a soft calibration via Printing Preferences > Tools > Calibrate Media.
• For physical calibration, hold the feed button until a series of flashes occurs.

Issue: Printer Not Obtaining IP Address

• Hold down the feed button to enter Factory Default mode.
• Follow instructions for resetting network settings using the RESET button.

Additional Printer Troubleshooting:

• Solid Red Light: Power off the printer for 30 seconds, reload labels, and close the lid.
• Double Green Flash: Press the feed button to resume printing.
• Alternating Green and Red Flashes: Contact Zebra Support.
• Alternating Red, Orange, or Green Flashes: Allow the printer to complete defragmentation.

Common Label Printing Issues:

• Blank Label: Ensure the correct label type is used.
• Half-Printed Label: Contact Zebra Support and check for obstructions in the printer.