Protection Plan sales provide additional sales revenue while also guaranteeing the items against malfunction. Protection Plans can only be sold in tandem with an associated sale item.
Currently, Protection Plans are only sold with in-store sales of unique items (either by direct sale or bulk sale) and firearm hold sales; they cannot be sold with SKU items, web sales, or layaway sales, and cannot be sold during hold sale pickup of firearms.
HOW TO GET IT:
The Protection Plans feature is an add-on feature. If you are interested in adding Protection Plans to your package, please contact Bravo sales toll free at: 888-407-6287 option 1.
PROTECTION PLAN FEE CONFIGURATION:
To configure Protection Plans for your store, enter System Configuration, select the Transaction tab, and select the Services and Fees sub-tab. To add a new Protection Plan, click Edit, then Add, and select "PROTECTION PLAN" from the Fee Type selector on the Add Service/Fee dialog.
Similar to Standard fees, Protection Plans are configured with a fee Name, General Ledger, Tax Group, and Default Amount. However, the Default Amount of a Protection Plan can be set to a specific price or it can be configured as a percentage of the Selling Price of the warrantied item. In addition, Protection Plans are configured with the following attributes:
- Protection Plan Period - The length of time for the Protection Plan to remain active after the item is sold. Protection Plan Period can be configured in days or months.
- Default - This checkbox identifies the Protection Plan that is added to an item sale by default. Only one Protection Plan can be configured as the Default at a time, and a Default must be set if there is at least one Active Protection Plan.
- Auto-Add - Enabling this checkbox on any Protection Plan will also result in enabling of the Default checkbox. When enabled, the Protection Plan will automatically be added when a sale or hold sale is added to a transaction.
- Protection Plan Terms and Conditions - The text entered in this field will print on receipts for Protection Plan sales. This is where the store can define the terms and conditions of the Protection Plan.
Select "PROTECTION PLAN" under the Fee Type selector of the Services and Fees tab to view existing Protection Plans.
Selecting a pencil icon on the right side of the grid will open the View Service/Fee dialog, which displays the configured attributes of the Protection Plan.
By clicking the Edit button on the Services and Fees tab and entering edit mode, configured Protection Plans in the grid can be set Active or inactive, can be set as the Default Protection Plan, and can be configured to be auto-added. Selecting a pencil icon in Edit mode opens the Edit Service/Fee dialog, where the Protection Plan's configurations can be changed.
EMPLOYEE PERMISSIONS
Employee permission to sell Protection Plans can be set in the security tree under Main Menu > Transactions > Point of Sale > Merchandise Services Fees > Protection Plans.
- Allowed - Employee can sell Protection Plans without requiring manager approval.
- Manager Approval - Employee must obtain manager approval at the end of a transaction that contains a Protection Plan sale.
SELLING A PROTECTION PLAN
During a transaction, selected line items for sales and hold sales will display a Protection Plan button. Click this button to add the Default Protection Plan to the transaction.
If "Auto-Add" is enabled for the store's Default Protection Plan, the Protection Plan will automatically be added when the sale or hold sale is added to the transaction. Protection Plan line items in the transaction are always grouped directly underneath the item that they are Protecting.
Only one Protection Plan can be active per item, so the Protection Plan button will not be selectable on an item if a Protection Plan for the item is already shown in the transaction.
To delete the Protection Plan sale from the transaction, select the Protection Plan in the Transactions screen and click the "Delete" button". The Protection Plan can be added back via the "Protection Plan" button if the customer changes their mind. If the sale item is deleted from the transaction, the Protection Plan will also be automatically deleted.
To add a separate receipt note to the Protection Plan, or to select a different Protection Plan than the Default Protection Plan, select the line item for the Protection Plan in the transaction and click the "Edit" button. The Protection Plan Detail dialog will appear.
Within this dialog, you can select an Active Protection Plan Fee from the list, view the Expiration details for the Protection Plan, review the Protection Plan Terms and Conditions, and add a Note to the Protection Plan.
Protection Plans configured as a percentage of the item Selling Price will update in price as the Selling Price of the item is adjusted. Aside from this, the only other way to change a Protection Plan's Selling Price is to change the Protection Plan fee in System Configuration.
PROTECTION PLAN RETURNS
When a sold item is entered into the Transactions screen select the "Protection Plan Detail" button to view information about the Protection Plan associated with the item. Expiration date of the Protection Plan is displayed here, which can help associates determine whether a return or exchange is eligible for Protection Plan coverage.
Protection Plan Details also appear in a text field on the Return Detail and Exchange Detail dialog.
During a return or exchange of an item with a Protection Plan, a Protection Plan Return line item will automatically appear, grouped beneath the return/exchange line item in the transaction. The default amount of this Protection Plan return will be $0.00, but the amount to refund to the customer can be changed by clicking "Edit" on the Protection Plan Return line. The maximum amount to refund for the Protection Plan will be equal to the original Selling Price of the Protection Plan.
The Protection Plan Return line item can also be removed from the transaction by clicking the "Delete" button. To add it back, simply click the "Protection Plan" button on the Return line in the transaction.
Protection Plan status changes from Active to Canceled after a Protection Plan Return transaction, and it changes from Active to Expired during the store opening process on the day after a Protection Plan's expiration date. Currently, these Protection Plan statuses are only used by Bravo to determine which Protection Plan to display during return/exchange transactions, because it is possible for a warrantied item to have been returned and then sold again with a different Protection Plan. It is up to the store's discretion on whether an item's Protection Plan can be honored.