Question:
Can a customer's account blocked from Web/MobilePawn transactions be unblocked? Answer:
*Available in January 2025 Stores will be able to unblock Web/Mobile accounts using a new option in the customer profile menu called Unblock Web/Mobile Account. This button will be grayed out if the account is not blocked, but will be clickable with manager approval when the account is blocked.
Question:
Is it possible to limit the amount of payments that are made? I believe New York State law only allows a max 15 month loan period. I see the app allows you to keep making payments.
Answer:
This follows your store's regulations and the Loan Extension settings under System Configurations POP Config.
Question:
Tickets/printing: do new tickets ever need to be printed when a payment keeps getting made on the app?
Answer:
New tickets and receipts are printed at the store when the transaction is completed during the your open hours and in the morning when the store opened. The printed items should be saved for the customer.
Question:
Payment: do we have to use PayPal? Can the PayPal fee be relayed to our customer?
Answer:
You can use PayPal but we also offer integration using Fortis! Give them a call to get an account created and have the integration process started! Call at 772 360 4646
Question:
Accounting: can a notification occur when a payment is made using the app? I would Like to know directly when a customer users the app
Answer:
Yes, a receipt will print when a transaction is complete - real-time when the store is open. When the store isn't open, everything will print when till is open.
Question:
Analytics: are these available? Active app users, etc how do I access these?
Answer:
We can build a dashboard so that you can see active users. Payments. Layaway payments. Etc.
Question:
Images/graphics: I had requested to receive the MobilePawn logos or any other graphic collateral you may have. Haven't received yet - can you please send asap so I can roll this out soon?
Answer:
We will send out artwork as it is available. Check back in the solution center for new artwork.
Question:
Ticket: is it possible to add a disclosure somewhere that states that the app is not to be used instead of a pawn ticket. They must keep and always have the pawn ticket with them to do any transactions in-store.
Answer:
You can definitely add this to the coupon space in the right panel of Bravo. Remember you will have the original tickets on hand.
Question:
Where does the logo come from on MobilePawn?
Answer:
Under System Configuration, the Company Tab's Information Tab has the Logo here that determines what the customer will see as the logo on MobilePawn.
Date Created: 5/2/2017
Date Updated: 1/21/2025