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Redeem Layaway Credits

Learn how to redeem layaway credits in Bravo and apply them to customer purchases or transactions.

Last Update: In progress  2/14/2025

This article will walk you through how to use Layaway Credits from Expired Layaways.

To expire a Layaway, see the article Expire a Layaway.

To configure your Layaways to issue credits on expiration, see Layaway Issue Credit on Expiration.

To issue a credit but not charging a restocking fee, see New Layaway using the Layaway Credits.

Instructions

Issue new Layaways using Layaway Credits

If your store issues credits on Expired Layaways, the credits will automatically appear on the customer account. To use the credit from expired Layaways applied to a new Layaway

  • From the Dashboard, search for the customer
  • Click on the Edit button to bring up the customer profile.
  • In the View Customer screen, on the right, click on Credits.
  • The Credits window appears.
  • If there are no credits available, the message, "There are no outstanding layaway credits" shows.

You will see a list of Expired Layaway Credits available. You can choose one or select multiple by holding the ctrl key while clicking on each credit.

  • Then hit Ok on the bottom to get this credit on a transaction.
  • The Expired Layaway Credit will show on the Transactions screen as a CUSTOMER CREDIT transaction Type.
  • Add the new item for the Layaway at this time.
  • Scan the item tag or type the inventory number.
  • Click on the Layaway button to process the item as a Layaway.

  • The New Layaway Detail window appears.

  • For the Down Payment, you can use part or all of the Customer Credit.
  • The rest of the Layaway can left to its default parameters.
  • Once it is all done hit Ok.

The New Layaway Subtotal will show a $0.00 balance if the Customer Credit covered all, or will show whatever balance is due if the customer did not have enough Credits to cover the down Payment.

  • Select Next
  • An Exception window pops up for Manager Approval.
  • Get the Approval and continue.
  • At the Tender Screen, click Save.

If the Store Credit did not cover the down payment, then collect payment for the reminder amount.

A receipt and label will print

Layaway Label