Reduce Shipping Amount
Learn how to adjust or reduce the shipping amount for a transaction in Bravo before finalizing the sale.
To support combining of shipping prices on multi-item web orders, Bravo allows you to reduce the Shipping Price. Please note that this feature is available only for orders placed through Buya or your company-branded website; it is not available for eBay web orders.
Employees must have appropriate security permission to reduce the shipping cost on a web order. The security bit is located in the security tree under Main Menu > eCommerce > Reduce shipping amount.
- Allowed: Employee can save a transaction in which they have reduced the Shipping Price.
- Manager Approval: Employee must request a manager approval in order to save a transaction in which they have reduced the Shipping Price.
To reduce shipping on an order, begin to fulfill the web order, then click the 'SHIPPING' line item on the Transactions screen. Click the Edit button, which will bring up the Shipping Address Detail dialog. From here, you can edit the "Shipping Price" to any value between $0.00 and the original Shipping Price authorized by the customer.
For more details on reducing the Shipping Price, see the Pending Web Fulfillments article