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Repair Pick ups and Cancellations

Learn how to complete repair pick-ups or cancel a repair ticket in Bravo, with steps for accurate processing.

Last Updated:  3/5/2025

Besides creating a Repair Ticket, there are two different transaction types that can be done from the Repairs screen; Pickup Repair and Cancel Repair.

Instructions

A repair can be picked up after the work has been marked COMPLETED. A repair can be canceled only before it has been marked IN PROGRESS, otherwise the repair can only be completed or picked up.

Repair Pick up

  • If the customer is already selected, click Create/Pick Up Repair from the Transactions screen.
  • The repair ticket number can also be scanned in smart search and the repair will be loaded into the Transactions screen.
  • You will be presented with a list of Current Repairs. Select an existing repair for pickup or cancellation.
  • In the above example, the repair is marked COMPLETED.  This repair can be picked up
  • If the Status is marked as IN PROGRESS, the Repair can be canceled.
  • Double click on the repair and and select Pick Up Repair.
  • Verify the details and then select Next to go to the Tender Screen to collect payment and complete the transaction.
  • If repairs are taxable, Bravo will automatically calculate the sales tax on the total repair charge.

Note - If you have Scan Item Verification set up for your store, you will need to scan or enter the ticket item number before returning it to the customer.

 

Bravo will print a Repair ticket and a receipt.

A Repair ticket will print along with a receipt for the deposit and a label for the repair. The repair label displays details about the first item on the repair, the short description of the repair, the customer name, and the promise date.

Cancellations

  • If the repair is marked NEW, the repair can be cancelled. Cancel Repair is the only option in the Transactions screen when the Status is NEW or IN PROGRESS.
  • Select Cancel Repair, verify the detail, then click Next to get to the Tender Screen. 
  • The system will prompt you for how to Refund the customer if they put a Deposit.
  • The system will default the refund to be Cash. If you want to change it, you will first have to make the Amount column be $0 to change it to Store Check.
  • The store can also be configured to allow Refund to Store Credit or Convert to Gift Card.
  • Once you make your Refund choice, you will see the tender used on the screen. Then click Save to complete this action.

Note - If you have Scan Item Verification set up for your store, you will need to scan the Repair ticket item number before returning it to the customer.

  • Bravo will print a receipt for the cancellation and refund.