The refund process has improved with Fortis In-Store enabled. There is only a single tender line item for credit card refund. This new single card line also has the ability to refund the full amount.
Instructions
To process the refund to a credit card through Fortis
- Move the refund amount from Cash to Credit Card Fortis.
- Next, click on the Process button to process the refund to the customer’s card.
- Once the refund has been applied to the card, the Process button will be replaced by the card brand and the last four digits of the card.
- This is followed by a red X, the X is used to delete the tender in case the wrong amount was entered, or the customer swiped the wrong card.
- Click Ok to return you to the Tender Screen.
- The tender line item shows the card brand, last four digits of the card.
- Click Save to complete the transaction.
- A receipts prints with standard card information at the bottom.
FYI
Refunds and credits lack an authorization code. Voiding or refunding a transaction with Fortis is treated the same in Bravo as long as it was a credit card transaction.
PIN Debit transactions cannot be directly voided for refunds due to processor limitations. This is a limitation on the processor, not on Bravo. To refund a customer, void the transaction in Bravo and refund via a credit card, or process a return for cash, store credit, gift card, or a credit card of their choice if it was a sale.
Last Updated: 2/13/2025