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Send and Apply Discount Coupons

Learn how to create and send coupons in Bravo, including how to apply them at checkout.

Last Updated: 7/23/2025

Coming in the August 2025 release

Bravo now allows you to create and send discount coupons to your customers! These coupons can be applied in-store or via the MobilePawn app, helping boost sales and increase customer engagement.

What You’ll Learn

Video Tutorial

Video coming Soon

How It Works

  1. Create a Coupon: Configure a discount code with dollar or percentage value, start/end dates, and category restrictions if needed.
  2. Send the Coupon: Choose to send it to an individual or group through:
    • SMS from the Customer screen
    • MobilePawn push notification via Scheduled Mobile Events
  3. Customer Uses Coupon: They’ll present the code in-store or redeem it through the MobilePawn app.
  4. Apply the Coupon: Coupons apply to sale items only and appear as a discount during checkout.
  5. Track It: Coupon usage is visible in Bravo on the Customer screen, Transaction screen, Contact History, and and reporting.

Enable and Manage Coupon Settings

Before you can use coupons, a manager must enable the feature and grant permission to employees.

Turn on Promotions and Coupon Management

  1. Go to System Configuration > Expand the Store> Expand the Employee
  2. Highlight the Employee
  3. Expand Promotions
Employee Security Settings

  • Promotions: Controls visibility of the Promotions menu, where Coupons and Mobile Events are managed.
    • Options: Allowed / Not Allowed
    • Recommended for: Managers or Marketing roles
  • Manage Coupons: Controls the ability to create or edit coupons in the employee profiles.
    • Options: Allowed / Manager Approval
    • Recommended for: Managers only (requires manager approval for changes if set to Manager Approval)

⚠️ If a user is not allowed access, the Promotions menu and Coupon buttons will not appear anywhere in Bravo.

Creating a Discount Coupon

  1. Go to Dashboard > Promotions > Coupons
  2. Click Add New Coupon
  3. Fill in the following fields:
    • Coupon Name – Internal name only; customers won’t see this.
    • Coupon Code – This is what the customer uses (e.g., SAVE10).
    • Coupon Amount – Choose $ or % and enter the value.
    • Start Date / Expiration Date – Controls when it’s valid.
    • (Optional) Individual Customer Coupon – Use this if the coupon should only work for a specific customer.
    • (Optional) Restrict to Category – Limit use to specific product categories.

💡 You can edit or disable a coupon later if needed. Coupons must be enabled and not expired to send or use them.

Sending a Coupon

Send to a Single Customer

  1. Go to Customer Profile > Send Message
  2. Select Message icon
  3. Choose a coupon from the Select Coupon dropdown
  4. Click Send

📝 The message will auto-fill with the coupon code and expiration details. You can personalize the rest.

Send to Multiple Customers

  1. Go to Promotions > Scheduled Mobile Events
  2. Create a new event and select Coupon as the event type
  3. Pick the coupon, delivery method (SMS or app), and customer group
  4. Schedule the date/time and customize the message
  5. Click Save

Applying a Coupon In-Store

  1. Begin a Sale or Hold Sale
  2. Add eligible item(s) to the transaction
  3. Enter or Scan the coupon into the "Enter Coupon" search box at the bottom of the screen.

Screenshot 2025-07-25 071001

✅ The coupon will subtract from the item total and show a red note in the line description.

⚠️ Only one coupon can be applied per item. Coupons cannot be stacked or applied to loans or layaways.

Things to Know

  • Expiration Dates Matter: Expired or disabled coupons cannot be used or sent.
  • Receipts: If enabled in your settings, coupon savings will show on printed receipts.
  • Refunds: Only the discounted price (after coupon) will be refunded. Coupons themselves are non-refundable.
  • Web Orders: If a customer uses a coupon online, it will display in view-only mode in the Transaction screen when fulfilling the order.
  • Security Settings: You can control which employees can create, edit, or apply coupons.
  • Customer Contact History: Shows when a coupon was sent via SMS or MobilePawn, along with the coupon name.
  • Edit Coupon: To change an active coupon, start by disabling it, then make your edits, and finally, re-enable it.