Taking payments on a loan for another Store in your Company
Step 1: Make sure that the employee profile you are using has all the securities necessary to view other store’s information. (See User Configuration)
Step 2: I highly recommend that you tell your customers that if they want to make a payment in another store that they MUST bring in their pawn ticket with them. With the pawn ticket in hand, type in the loan number in the Smart Search and you will be able to take a payment just as you normally would for a loan in your store.
Note: If your store you are attempting to accept a payment for doesn't allow for that payment to be done, you will not be able to perform that transaction in your physical store.
However there is a way to do it without one. Look up the customer profile in Bravo, then click View to enter into the profile.
Now that you are in their profile, on the very right side click Active Loans.
At the very top of the screen that shows there will be an option to choose which store to look at for this customer’s loans. You have the option to choose ALL STORES if you wish or just look at an individual store.
Now the easiest way to bring up this loan for actual payment is to highlight a loan then click Item View on the bottom left
Once you have done that at the top of the list you can right click on the Inventory Number and choose COPY
Now you can go to the Transaction screen and Paste it so you can look it up. To do this you can either type Control + V (Paste function) or Right Click and Paste
Now you can choose to either Renew or Extend the loan as you normally would (Which one to do will depend most on what the regional manager wants to do).
Please note that you cannot redeem a loan at another store. The options for payment are renewal and extension only.