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The Star FuturePRNT TSP100 Thermal Receipt Printer

You will learn how to install and configure the Star TSP100 thermal receipt printer in Bravo, including driver setup and printer testing.

Star FuturePRNT Installation Guide 

  • Ensure the printer is NOT connected to the PC at this point.
  • Insert the CD that came with the printer into the CD-ROM drive, then click "Autorun.exe" in the main directory to execute the installer. If the CD was misplaced, you can download the Driver by clicking here!
  • Once the installer is open, click Installation.
  • Click I Accept.
  • Click Next.
  • Enter the User Name and Organization; Click Next.
  • Click the bullet for Typical and the click Next.
  • Click Install.
  • After the installer completes the installation of FuturePRNT, click Finish!
  • Connect the TSP100 to the PC and power it on. FuturePRNT should have already been installed at this time.
  • Once connected, a notification will prompt: "Installing Device Driver Software"; Click on it.
  • Click Skip obtaining driver driver from Windows Update. This prevents Windows from slowing down installation by searching for the driver online; Instead, it will locate the driver locally in the FuturePRNT directory.
  • Click Yes.
  • A pop up message confirms when the printer has been successfully installed.
  • Open the Devices and Printers (Windows 7: Click Start button > Devices and Printers OR Control Panel > Devices and Printers.).
  • Right-Click on the Star TSP100 Cutter, select Printer Properties from the sub-menu.
  • Rename the printer to: Receipts. This allows Bravo to communicate with it. 
here!

Your Star Micronics TSP100 thermal receipt printer is now successfully installed!

 

You can set a Static IP by using the IP Address that the printer currently has and look that IP Address up using a web browser. Once there you will need to go to change the network, to do this you will need to log in to the website.
Username = root
Password = public

Most Common Issues

The Star thermal printer feeds paper but does not print. The cause could be that the paper is not thermal-coated or it was loaded upside down. To verify that the roll is thermal-coated, scratch the surface of the paper with a coin or nail. If the top coat shows a gray mark where the scratch was made, the paper is thermal-coated. Next, verify the thermal paper was loaded correctly and try printing again.

 

Example of proper paper loading:

 

 

How do I read the "Error Status or LED Codes" for my Star Micronics Printer?

If a printer is malfunctioning, the LED indicators located on the operation or control panel will report the printer error condition. Each LED pattern indicates a specific condition error. For cross reference between LED indications and errors on your printer, refer to user's manual of the product in use. User manuals are included with all Star Micronics printers. If your printer shipped with an installation CD, it can be found electronically on the CD. User manuals are also available for free to download at: Star Global Support Site

Star Global Support Site

If you need to find the IP Address, follow these steps:

 

  • Assign an IP Address via DHCP. You should only need to connect it to your network to do this.
  • Do a hardware self-test on the printer.
  • Turn the printer OFF.
  • Hold the feed button down; continue holding and power the printer back ON.
  • Continue holding the feed button until the printer begins to print; Then release.
  • At the bottom of the second page, it will show current IP Parameters Status.

 

Example:

IP Address: 192.168.1.10 (DHCP)

Subnet Mask: 255.255.255.0

Default Gateway: 192.168.1.1

 

If you need to perform a Network reset on the TSP100 LAN, follow the below process.

  • Power off the printer
    • 1- Remove the little plate
    • 2- Remove Ethernet cable
    • 3- Power-cycle printer W/O Ethernet cable for 30 Seconds. Leave powered off.
    • 4- Flip the dip switches from the on position to the off position.
    • 5- Power on the printer on for 30 seconds. Then power off.
    • 6- Flip the dip switches back to the on position.
    • 7- Repeat step 5.
    • 8- Power-cycle printer for 30 seconds. Then leave powered off.
    • 9- Plug Ethernet cable back into the printer.
    • 10- Leave it for 30 seconds for printer to acquire an IP address.

If you have any issues or need assistance with this process, contact Bravo Store Systems support at: 888-407-6287.