Skip to content
English - United States
  • There are no suggestions because the search field is empty.

Troubleshooting Network Issues

You will learn how to troubleshoot network issues in Bravo, including checking internet connectivity, hardware setup, and resolving workstation communication errors.

Step 1: Isolate the Problem (5-10 minutes)

  • Grab a device: Pick a computer or phone that typically connects to the network.
  • Check connectivity: Try accessing the internet with this device. Can you browse websites?
    • Yes: The issue might be limited to specific devices or applications. Move on to step 2a.
    • No: The internet connection itself might be down. This could be a wider outage or an issue with your store's internet service provider (ISP). Check online outage reports or contact your ISP directly.

Step 2: Basic Checks (5-10 minutes)

  • 2a. Specific device/application issue (if internet access works):
    • Identify affected devices: Ask staff if all their devices are having problems. Are credit card readers, point-of-sale systems, or just specific computers affected?
    • Restart the affected devices: A simple reboot can often resolve temporary glitches.
    • Check application functionality (if applicable): If a specific application seems to be malfunctioning, try restarting the application or logging out and logging back in.
  • 2b. General network issue (if internet is down in store):
    • Power cycle everything: Turn off and unplug your router, switches, and access points for 30 seconds. Then, plug them back in and wait for them to restart completely (usually 2-3 minutes).
    • Check physical connections: Ensure all network cables are securely plugged into their ports on routers, switches, and devices. Look for any loose connections or visible damage to the cables.

Step 3: Digging Deeper (10-20 minutes)

  • Login Issues: If devices can't connect to the Wi-Fi network itself:
    • Check network name and password: Ensure staff are using the correct Wi-Fi name (SSID) and password.
    • Restart DHCP server (if comfortable): Assigning IP addresses might be malfunctioning. Look for a DHCP restart option on your router's settings page (consult your router's manual if needed).
  • Wireless Woes: For Wi-Fi problems:
    • Check for interference: Other wireless devices like microwaves or cordless phones can disrupt Wi-Fi signals. Move these devices away from your router or access points if possible.
    • Change Wi-Fi channel: Your router might be on a crowded channel. Look for a less congested channel in your router's settings (consult your router's manual if needed).

Step 4: Advanced Troubleshooting (For IT professionals or with support guidance)

  • Resource limitations: If the network feels overloaded:
    • Identify bandwidth hogs: Use network monitoring tools (if available) to see which devices or applications are consuming the most bandwidth.
    • Traffic shaping: Configure your router (with IT support) to prioritize critical traffic like credit card transactions.
  • Outdated hardware: Consider if your network equipment (routers, switches) is powerful enough for the number of devices and data usage in your store. Consult with an IT professional about potential upgrades.

Remember:

  • Document everything: Keep a record of the steps you take, the observations you make, and the outcome of each step. This will help diagnose future issues faster.
  • Seek professional help: If the problem persists or you're unsure about any steps, don't hesitate to contact your IT support team or internet service provider (ISP). They can provide more advanced troubleshooting assistance.