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Using Bravo Shopkeeper

Learn how to manage inventory, approve transactions, and connect with customers using Bravo Shopkeeper—right from your phone.

Last updated: June 2025 

Summary Learn how to manage inventory, approve transactions, and connect with customers using Bravo Shopkeeper—right from your phone. 

Overview Bravo Shopkeeper brings Bravo POS right to your fingertips. It’s built for busy teams who want more flexibility—whether you’re on the sales floor, helping customers, or working between store locations. With Shopkeeper, you can take quick action on the things that matter: updating inventory, responding to chats, managing approvals, and checking reports. Everything is designed to work the way you work—fast, mobile, and always moving. 

Benefits of Bravo Shopkeeper 

  • Work smarter from anywhere – Update item details, take new photos, and manage listings right from your phone—no need to return to a register. 
  • Speed up everyday tasks – Scan, relocate, and approve on the fly to keep inventory and transactions moving without interruption. 
  • Connect with customers instantly – Use built-in messaging and offer tools to respond in real time, negotiate, and close more deals. 
  • Keep approvals flowing – Offsite managers can approve transactions right from their phone, so business doesn’t stop when leadership steps away. 
  • Access powerful tools in your pocket – With tools like AI-powered pricing and mobile reporting, Shopkeeper brings Bravo’s smartest features straight to your phone. 

Table of contents 

  • Home screen menu 

 

Home screen menu 

Scan 

Quickly pull up item details and update photos—no need to walk back to a register or wait for someone else. Simply use your mobile camera to scan inventory tags. 

  • View full item details including photos, manufacturer, model, cost, MSRP, and location. 
  • Update or add images using Take a Photo or Load from Gallery. 
  • Changes sync instantly to Bravo and connected eCommerce channels. 

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SKUs are currently not fully supported; if a SKU number is entered, the picture will not be shown and a picture cannot be added.

Bulk Relocate

Relocate multiple items in one go—no need to update them one by one like in the POS. Perfect for reorganizing inventory, moving items between areas, or getting new shipments sorted fast. 

  • Scan each item you want to move by pointing your camera at its barcode. As you scan, items will be added to the relocation queue. 
  • Review your list to confirm you’ve scanned everything you want to move. 
  • Tap Select Location, then choose the new location from the dropdown. 
  • Tap Relocate to move all scanned items at once. 
  • If you need to start over, tap Clear List to empty the queue. 

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Buy, Loan, Quote 

Customers can submit new item requests for a loan, buy, or quote through MobilePawn or Buya App. These show up in Shopkeeper where you can negotiate, accept, or decline. Once accepted, the customer is notified through their app. 

When the customer arrives, scan the barcode from their app or paperwork to pull up the item. If it wasn’t categorized, tap Edit to open the Estimator, assign a category, and finalize the transaction. This is the quickest way to turn hot leads into new loans or buys! 

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Chats 

Connect directly with your customers in real time. 

  • Chats come in from the MobilePawn or Buya apps—these are true app-based messages, not SMS texts. 
  • Messages must be viewed and responded to in Shopkeeper. They will not appear in the Bravo POS client. 
  • Conversations can start in a few ways: 
  • Pawn, Layaway, or Consignment transactions: These will include the item photo, transaction type, and number, alongside the customer’s message. 
  • General chats: These don’t link to a specific item—just the customer’s message. 
  • All chat activity lives in the Chats section of Shopkeeper. You can reply right from your phone and keep the conversation moving. 

chats

Courtesy Holds 

Need to give a customer a little more time? You can now place a courtesy hold right from Shopkeeper while chatting with a customer. 

  • If your store allows it, you'll see the hold option during a live chat or linked transaction. 
  • Shopkeeper checks your store’s hold settings and submits the request with all required details. 
  • Shopkeeper fills in expiration details automatically. You can also add a note, which is logged in Bravo with a “BSK.” tag for easy reference. 

It’s a quick way to support great customer service without needing to open Bravo POS. 

courtesy hold on a loan directly from Shopkeeper—especially helpful when chatting with customers about pending transactions. 

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Approve 

With Mobile Approvals, you won’t miss a thing. Whether you’re heading to the bank or grabbing lunch for the team, approvals come straight to your phone so business keeps moving—even when you're not at the counter. 

  • Mobile approvals submitted from Bravo POS appear here for managers to review. 
  • Each approval is clearly separated on screen and includes expanded info to help you make a decision. 
  • You’ll see details like: 
  • Customer Rating (if available) 
  • Item Information (description, condition, asking price, category, age) 
  • Pawn Details if applicable (ticket number, type, negotiated rate, due date) 
  • For SKUs, you’ll also see quantity, price per unit, and available stock. 
  • Tap Approve or Deny to respond instantly—no need to log into Bravo POS. 
  • If notes are required for your store, users must enter a reason before sending the approval. 

If the Choose Associates for Mobile Approvals checkbox is enabled for the store, the person writing the transaction will be able to select the managers to receive the approval request.

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To require Notes when sending a mobile approval, it must be turned on for the store in System Configuration > Configuration Tab

Offers 

This feature brings the power of negotiation to your online listings. Respond to offers from Buya Marketplace or Usedguns.com right from Bravo POS or Shopkeeper—whichever you’re using. 

  • Offers will show up in Shopkeeper under the Offers section 
  • New offers remain in your queue for 72 hours, giving your team time to respond 
  • You can take one of three actions using Bravo’s Negotiator: 
  • Accept – The customer will see the accepted price on Buya or Usedguns.com. It’s valid for 24 hours and visible only to that customer. If they don’t complete the purchase in time, the offer expires. 
  • Counter – Send back a new price and keep the conversation going 
  • Decline – Close the offer with no further negotiation 
  • Customers are limited to 3 offers per item, so each one counts! 

Bravo Reporting Pro 

If Bravo Reporting Pro is part of your package, you can access it directly from Shopkeeper. Just enter your BRP credentials once and you'll be able to view your reports on the go—no desktop required.

Shopkeeper Plus 

New in the August 2025 release 
Shopkeeper Plus puts Bravo’s smartest tools in your hands—making it faster to identify items, price them accurately, and kick off transactions right from your phone. 

Want to add Shopkeeper Plus to your store?  Click Here https://info.bravostoresystems.com/get-add-ons 

AI Estimator 

Use AI Estimator to identify and price items using just your phone’s camera. 

  1. Tap Select a Picture and take up to 3 photos of the item. 
  2. Bravo’s AI suggests: 
    • Make and model 
    • Condition 
    • Estimated retail price 
    • Full item description 
  3. If there's a Bravo match, you'll see a blue Estimator section with built-in support for Buy, Loan, and Sale pricing. 

🧠 Powered by Bravo’s AI, trained on historical item data and pricing trends across the web. 

What you’ll see: 

  • Green highlights = AI suggestions based on public data from across the web (make, model, pricing, condition) 
    Blue section = Bravo’s internal Estimator values, including category, historical pricing, and loan/buy/sell logic (when a Bravo Make/Model match is found) 

AI

Send to Bravo 

Once the item is estimated, use Send to Bravo to push it directly into your POS. 

  • Scan the barcode on your Shopkeeper screen at the register (or type it in) 
  • Bravo automatically: 
  • Selects the correct category 
  • Loads item photos and descriptions 
  • Fills in make/model fields 
  • Suggests pricing based on Bravo rules 
  • You’re taken to the correct screen—either the Jewelry Estimator or General Merchandise Estimator—to finish the transaction 

No double entry. No guesswork. Just scan and go. 

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Why this matters: 

Shopkeeper Plus bridges the gap between floor and counter. It’s ideal for fast intake, mobile buying events, newer employees, or stores aiming for tighter pricing consistency. 

Lower navigation menu 

Always visible from any screen: 

  • Home – Return to main dashboard 
  • Find Item – Search or scan to view/edit 
  • Relocate – Access bulk item relocation queue 
  • Approve – Review and respond to mobile approvals 
  • Chat – Open customer conversations from Buya or MobilePawn 

Low nav Bar

Hamburger menu (additional tools) 

Tap the ☰ icon in the top left to access all Home menu items, plus these: 

General Exception Report 

Quickly view a list of manager approvals and exception types from within Shopkeeper. 

  • Open the Menu and tap General Exception Report 
  • Filter by date and exception type (or choose 'All') 
  • he first 20 exceptions display transaction, associate, approval status, and descriptions 

If enabled, you can also download a PDF version for easy reference or sharing. 

Exception Repor

Change Store 

If your company has multiple Bravo store locations, you can switch between them right inside Shopkeeper. 

  • Tap Change Store in the menu 
  • You’ll see a list of all stores in your organization 
  • Tap a store name to switch—you’ll now be logged into that store’s Shopkeeper experience 

This helps employees who work across locations make sure their inventory actions and approvals are routed correctly. 

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System notes 

  • Bravo Shopkeeper works with iOS and Android phones only. Tablets are not supported. 
  • App auto-logs out after 60 minutes of inactivity. 
  • SKUs currently don’t support images—pictures can’t be added or viewed for SKU-only entries.