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Create a Repair

Learn how to create a repair ticket in Bravo, from initiating the repair process to adding item details, setting terms, and saving the ticket.

Last Updated:  3/4/2025

The Repair Module tracks a customer’s request for work to be done in your store, such as alterations or repairs to their items that they own. You can give estimates and accept a deposit, and then adjust the amounts later before a final payment.

Instructions

Watch a video on How to Create a Jewelry Repair at the end of this article.

Create a Repair

Do NOT use this repair feature for firearms. Contact Bravo Support to enable gunsmithing instead. Read Gun Repairs article to learn about it. 

We will do a repair for an item not sold in Bravo.

  • To begin select Repairs from the right side menu.
  • Select Create Repair from the side menu.
  • The Repair screen will open:

Highlighted Repair Screen Descriptions

Smart Search - Enter an inventory number for an item previously sold item or one currently in active inventory for servicing. Active loan items cannot be added.

Short Description of Repair - Provide a brief summary of the repair to be done; this will appear on the receipt.

Promise Time - Date and time for when the work will be completed and ready for pickup.

Duration - It is auto-calculated in number of days and hours based on promise date and time.

Deposit - The upfront payment from the customer for the work.

Add Item Description Only - Use this to describe customer-owned items not in Bravo’s inventory.

Add Service - Add a service (e.g., repair or alteration) with a description of the work to be done. Services come from system configuration.

Value - Enter the item's declared value for insurance, which will print on the work order.

Charges - Estimated charges to the customer are shown here followed by Deposit and Balance Due.

We continue now with creating the repair order.

  • If the Repair order is for an item that was previously sold through Bravo, scan or enter the item number in the Smart Search field.
  • Click Add Item Description Only and type the item description in the Item Description window.
  • Enter a short description of the repair in the Short Description of Repair field that will print on the Receipt and Label.
  • Once item and short description are added, click on Add Service.
  • Select the Service type from the drop-down. Charges shown are default values and can be adjusted per transaction. 
  • Enter the repair instructions in the Instructions field and then click OK.
The above example shows adding a service fee for a jewelry repair.  Services fees are configured in the the System Configuration.
  • Enter the Promise Date and Time and Deposit for the repair if any. 
  • Once an item is added into the repair screen.  Images can be added to an item
  • Click on the Item right below the Number column
  • Just Right click on the "No Image Available" box, select Manage Images to add an image.
  • Enter any notes in the Image Notes box by clicking the green arrow.
  • The item image(s) will appear on the bottom of the repair ticket.
  • If you want to change, delete, or add photos, right-click them and select 'Manage Images.' Then, right-click on the photos in the 'Manage Image' box for options.
  • Use the green arrows to rearrange the order of the line items as they appear on the report.  This can be used to group the service(s) with the item(s) that correspond when the report is printed.
  • Click Next when the work order is complete.
  • If a customer has not been selected, enter the customer that is requesting the repair. 
  • Click Next to process the transaction.
  • Click Save to complete the transaction.

If there was a Repair deposit it will show as Repair Payments.  Select the tender type and click Save in this case.

Add a Repair Part to Repair order

Bravo can now add a repair part as a sale item for a Repair order. If a part is needed and available for sale, it can be included in the customer's total when the order is created or later.

  • The SMART SEARCH now includes a new drop-down option: Repair Part. This allows stores to search for and add necessary parts for repairs, which will be billed to the customer. This can be done while creating the repair order or at a later time.
  • The repair part item added from inventory to the repair order will have a status of Pending Repair Sale and change to SOLD when the customer pickups up the Repair, similar to a Layaway.

This feature has to be enabled for the store so if the Repair Part in the drop-down menu in the Smart Search does not show, that means the security bit below, Add Repair Parts from Inventory is not set to Allowed. Please, contact Bravo Support to get this enabled.

 

A Repair ticket will print along with a receipt and label.

 

 

 

To learn about repair pickups and cancellations next, review the article, Repair Pickups and Cancellations.

To learn about processing repairs, review the article, Processing a Repair Reviewing Open Orders.

Watch a video on How to Create a Jewelry Repair here.