- Gunsmithing (Supported)
- Cleaning
- Adding a Tripod, Optics or any nonperformance accessories
- Restoring a firearm to its original factory condition, i.e., replacement parts for broken parts only
- Manufacturing (Currently Unsupported)
- Adding any performance parts, i.e. silencer, AR Parts (Gunsmith’s USED to be able to do this)
- Adding Cerakote
- Building a gun from scratch (Once built, must be moved to Retail A&D Book)
Table of contents:
Security Bit for Gun Repairs
Gunsmithing has to be enabled by a Bravo employee. If you do not have it and want to add it to your product line, please give us a call at 888-407-6287 option 3 or Submit a Case through the Solutions Center.
Enable Employee Security
The Gunsmithing security bit located under Main Menu > Repairs can be set to Allowed or Not Allowed to grant permission on a per-employee basis for taking firearms in on repair. If an employee has permission for Repairs but not for Gunsmithing, then they will not be able to select any firearms when creating a repair.
From Bravo's Dashboard, expand the Repairs menu and click Create Repair
Scan or enter the item number for a firearm previously released to a customer
Search for a new firearm using the Smart Search field on the Repairs screen
It is important to note that you should not use the "Add Item Description Only" repair option when taking in firearms. This option will not properly log the firearm in your ATF A&D Book..
When adding a new item to a repair, the item will be described through the Product Estimator. Only information required for the ATF A&D Book will be required from the item metadata. All other fields will be optional.
From the left-side menu click Add Service
Enter in repair details on the Add Service box
Now its time to enter the repair promise details
- The Promise Date & Time indicates when the repair will be ready for customer pickup.
-
The Deposit is the amount collected from the customer when creating the repair:
- Collect $0, with the balance due at pickup
- Collect a partial payment, with the rest due at pickup
- Customer can pre-pay, with nothing due at pickup
The green arrows let you move items: up arrows move them up, and down arrows move them down.
Capture multiple images for a repair item by right-clicking on the image and choosing an option.
- Manage Images: Add or remove images
- Paste from clipboard: Adds the last copied image
- View larger: Enlarges the current photo
Repairs support multiple images; simply repeat the process to add more photos. Click OK once you've added all the images you want.
When you click the green plus button, you can add notes to the repair photo.
Click Next to bring the Repair into the Transaction screen to add your customer.
Add a Repair Part to Gun Repairs
Now, Bravo can add a repair part needed to complete a Repair order as a Sale item. If a repair requires a part and the store has that part available for sale, the part can be added to the amount the customer is responsible for when the repair order is written or later on.
The SMART SEARCH has a new search option on the drop-down menu called, Repair Part and when selecting this option, it will then allow the store to search and add the needed part for the repair that will be charged to the customer as part of the repair order. Again, this can be done at time of writing the repair order or later on.
The repair part item added from inventory to the repair order will have a status of Pending Repair Sale and change to SOLD when the customer pickups up the Repair, similar to a Layaway.
This feature has to be enabled for the store so if the Repair Part in the drop-down menu in the Smart Search does not show, that means the security bit below, Add Repair Parts from Inventory is not set to Allowed. Please, contact Bravo Support to get this enabled.
When the repair transaction is saved, labels will print for each repair item with a unique item number. Attach these labels to the corresponding items, as they will be necessary throughout the repair process for item tracking and verification.
Acquisition information will be logged in the ATF A&D Book for all firearms taken in on repair. Record Type for the ATF Record will be set to Gunsmithing.
To manage and process firearm repairs. click the ‘Open repairs' button from the task manager.
From Open Repairs, you can now edit the repair by double clicking on the repair you want to view. You can also see which repairs are past their promised time as they will be highlighted in red. In this same section, you can also choose the location after selecting one of the repairs on the left-hand side.
When you double-click on the repair you will be taken to the Process Repair screen. In this screen if someone has begun working on this repair is to click Mark as In Progress.
You can add as many photos as you like throughout the repair
Adding Photos
- Capture Image- Allows users to take photos with their webcam.
- Paste from Clipboard- Images saved to the computer's clipboard will be attached
- Drag and drop: Users can easily add photos by dragging them into the Add Image box.
Multiple images can be added by repeating the above steps.
Click OK. The item images will appear on the bottom of the repair ticket.
Use the green plus icon to add notes to the photo. Click OK when you're satisfied with the note.
Once you mark the repair as in progress the screen will change slightly and now allow you to enter in an Actual Price should the repair amount need to be changed. You can also click Mark as Completed then the item will be ready to be picked up once SAVE is selected on the top right.
As long as the customer has not picked up the item yet, you can return the Repair to be Return to In Progress in order to change the Actual Price of the item.
Outsourced Repairs
If the firearm needs to be sent off-site to be repaired, navigate to the Inventory screen and select Transfer Inventory. Select Store to Vendor as the Transfer Type, select the vendor, scan or enter the item number, and save the transfer. Transferring an item out from a repair will automatically update that repair to be marked as in progress, if it is not already in progress. The ATF record will log the disposition of the firearm out to the vendor with a disposition of Repair Transferred. The item Status will also be updated to Repair In Transit, and the repair status will be updated to In Transit.
When the item is received back from the vendor, receive it back by going to the Inventory screen and selecting Receive Batch. Enter or select the batch number to receive, then scan or enter the item number of the items and select Receive Back to receive the items back from the vendor. A new ATF record will be logged to reflect the acquisition of the item from the vendor. The item Status will return back to Repair and the repair Status will return back to In Progress.
Click here to learn more about : "Transferring Inventory to a Vendor" or "Store to Store Inventory Transfers"
See "handling repair items lost by vendor" if the item was lost by the vendor.
Completing a repair and returning items to the customer
Since the repair is going back to the same person who brought the firearms in to the store, no E4473 will be required to release the items. At this time, 3rd Party customers may not be added to repair pickup transactions.
If the customer is already selected, click Repairs from the Transactions screen:
Alternatively the repair ticket can be scanned into the SMART SEARCH bar and skip a few steps.
You will be presented with a list of Current Repairs. Select an existing repair for pickup or cancellation.
In the above example, the repair is marked COMPLETED. This repair can be picked up. Double click on the repair, or click OK. Select Pick Up Repair.
If repairs are taxable in your store, Bravo will automatically calculate the sales tax on the whole repair charge. Complete the transaction by hitting Save.
If Scan Item Verification is enabled for the store, you will be prompted to scan both the overall repair label and the individual item labels for the repair items.
When the repair pickup transaction is saved, disposition information will be saved in the ATF record. If the repair was picked up in the same day that the repair was created, an additional comment will be made in the ATF record that says "Same day pick up".
Handling repair items lost by vendor
If an item is lost by the vendor, then instead of selecting Receive Back from the Receive Batch screen, you will either enter the item number or select the item in the grid and select Lost. This will keep Bravo from creating a new ATF record for the item, since it is not being received back from the vendor. Item Status will update to Lost by Vendor.
Canceling a repair
To cancel a repair, bring it up in the Transactions screen and select Cancel Repair.
Select Cancel Repair, verify the detail, then click Next to get to the Tender Screen.
The system will prompt you for how to Refund the customer. The system will default the refund to be Cash. If you want to change it, you will first have to make the Amount column be $0 to change it to Store Check. If you have the settings you can also Refund to Store Credit or Convert to Gift Card.
Once you make your Refund choice, you will see the tender used on the screen. Then click Save to complete this action.
If you have Scan Item Verification set up for your store, you will need to scan the Repair ticket item number before returning it to the customer. This is to make absolutely sure that the customer is getting the correct item back.
If any item in the repair was lost by a vendor you must cancel the repair. For items in the repair that were not lost by a vendor, if the item was previously disposed to the customer before the repair, the item Status will return back to its Status prior to the repair. If the item was created during the repair creation, its Status will be set to Returned Repair.
Voiding a repair
To void a repair creation transaction, go to Void/View Transactions, select the transaction, select Next on the Transactions (Void View) screen, then select Void Transaction on the Tender Screen (Void View). Item Status will return back to its previous Status prior to the repair, if the item was previously disposed to the customer before the repair, or it will be set to Defunct if the item was created during the repair creation.
Date Created: 9/15/2023
Date Updated: 1/13/2025