Last Updated: 3/5/2025
The next step in handling a repair order is processing it. You can also make changes and view active repairs. Ongoing repairs are listed in the Open Repairs section. This article discusses processing and reviewing an open order.
Instructions
- From the Dashboard, click on Repairs and then select Open Repairs on the side menu.
- Alternatively, select the Open Orders task from Dashboard.
- From the Open Repairs screen, you can see which repairs are past their promise time as they will be highlighted in RED.
- In this same section, you can also assign a Location on the selected repair on the left hand side.
- Select a new repair order in the Open Repairs screen and select Process Repair on the right.
- If someone has begun working on this repair, click Mark as In Progress.
- You can also add photos here on View Repair screen if it was not added when the repair order was written.
- When you mark the repair as in progress, the screen will update, allowing you to enter an Actual Price if the repair amount needs adjustment.
- You can click Mark as Completed, and the item will be ready for pickup once you select SAVE in the top right.
- Click on Done on the right side menu if you are finished working with repair orders.
Reprinting a repair Ticket or Label
- You can always find any started repair by typing in the Repair Ticket Number from the receipt into the Smart Search on the Dashboard.
- On the Transactions screen, you can click the Reprint button.
- There will be four options Store Copy, Customer Copy, Copy Without Values and Print Tags.
- You can also click the
icon to see a preview without having to print the report.
To learn about repair pickups and cancellations next, review the article, Repair Pickups and Cancellations.