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Return an Item from a Customer (With Receipt)

Learn how to process a return from a customer using a receipt, including locating the original transaction and issuing the correct refund.

This article will walk you through the process of returning an item from a customer who has their name listed in their receipt.

If the return is for a cash customer, please follow the process here .

If the customer does not have their receipt, please follow the process outlined here .

Instructions

  • Start by scanning the receipt into the Smart Search from the Bravo Dashboard:
  • You will see the Sales Receipt Detail View of the Transactions window.  
  • Click on the Item and then select Return on the right.
  • The Return Detail window appears.
  • Select the Reason and type additional information in the Note box that will print on the receipt.
  • Click OK.
  • The Transactions window now displays information about the return, the customer and the Note that was entered.
  • Click Next.
  • Refunds require a manager approval so an exception window will appear.
  • Get the approval and go to the Tender Screen.
  • The Refund Payment Methods Detail window appears.
  • Select how the customer is being refunded.
  • Click Ok, and then Save.
  • Bravo will print a receipt and a label for the returned item.

Note: If you are refunding a customer with store credit, select Convert to Gift Card and follow the process to issue a Gift Card in Bravo. 

If you are refunding a customer to a Debit or Credit Card, read the article, Returns, refunds and voids with Fortis.

 

Last Updated: 2/13/2025