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Return an Item from a Customer (Without receipt)

Learn how to return an item in Bravo when the customer doesn't have a receipt.

This article will walk you through the process of returning an item from a customer without a receipt.  

If the customer has their receipt, follow the process here .

If it is a cash customer returning an item with their receipt, follow the process here .

Note:  If a Fast Sale (a.k.a. cash customer) is wanting to return a SKU item, they must have a receipt.  A return in Bravo will not be possible without the transaction number from the receipt.

Instructions

  • From the Bravo Dashboard, search for the customer:
  • From the Customer Found window, Select the customer.
  • The Transactions screen will appear:
  • Click Return / Exchange / Trade-In on the right panel.
  • This will bring a list of Items available for Return / Exchange / Trade-In

 

  • Select the item the customer is returning and click Return.  
  • The Return Detail window appears.
  • Select the Reason and type additional information in the Note box that will print on the receipt.
  • The Transactions window now displays information about the return, the customer and the Note that was entered.
  • Click Next.
  • Refunds require a manager approval so an exception window will appear.
  • Get the approval and go to the Tender Screen.
  • The Refund Payment Methods Detail window appears.
  • Select how the customer is being refunded.
  • Click Ok, and then Save.
  • Bravo will print a receipt and a label for the returned item.

Note: If you are refunding a customer with store credit, select Convert to Gift Card and follow the process to issue a Gift Card in Bravo. 

If you are refunding a customer to a Debit or Credit Card, read the article, Returns, refunds and voids with Fortis.

 

Last Updated: 2/13/2025