If an entire loan loan is currently on Police Hold, the item(s) can be marked pickup and confiscated, so the loan can be written off if they are returned to the rightful owner.
- Items should first be placed on Police Hold in Loan Management from Place on Hold, then save changes.
Note: Remember the loan numbers, right click to copy in the left panel before you save.
- When the loan item(s) are picked up by the police, go back and find the same items in the Loan Management search.
- Go back to the Place on Hold dialog, then select Police Pickup. If the item(s) have a potential to be returned to the store, keep the loan in a Police Pickup status.
- Repeat the same process to select Confiscated in the same dialog when you are informed that the police will be keeping possession of the item(s), and there is no possibility of the item(s) being returned.
Recap: On Loan -> Police Hold -> Police Pickup -> Confiscated.
To see this process complete with screen shots, please read the article here .
NOTE: This will write off the item.
If a single loan item from a multi-item loan is going to be picked up/confiscated, but the rest of the loan items may remain in the store, follow these steps:
Click on the Inventory screen from the Bravo Dashboard.
Select Notes on the left side of the screen
Enter the officer's first and last name, badge number, and case number.
Right click on the item and select View Last Ticket.
You will be taken to a view of the item in the Loans/Buys screen. Highlight the item to be confiscated and select Lost or Damaged from the right panel.
Set the Cause/Reason to either “STOLEN CONTROLLABLE” or “STOLEN NON-CONTROLLABLE”. Add the officer’s first and last name, badge number, and the case number again to the notes on the left side.
Select Save. Creating a new event will generate an exception.
Enter your credentials or obtain a manager approval.
Allow the loan to run its course as normal.
- The customer can extend the loan as normal. If the customer redeems the loan, follow the directions on the screen to see the Lost or Damaged event, but do not indicate a resolution. Simply select Save to complete the redemption transaction.
- If the loan defaults, move on to the next step, but be absolutely sure that you will not be reactivating the loan. Writing off an item from the loan will cause it not to be able to be reactivated.
After the loan is redeemed or expired, go to the Inventory screen and look up the confiscated item. This is where you will indicate a resolution to the Lost or Damaged event. Indicate "RECOVERED STOLEN" and select Save.
Once back in the Inventory screen, select the confiscated item and select Confiscate Item.
Fill in the officer’s first and last name, badge number, and the case number from the notes that you saved to the item in step #2.
This will write off the item.
